About The Position

The IT Support Specialist plays a critical role in ensuring the smooth operation of technology systems across the organization. In this fast-paced environment, the IT Support Specialist will provide comprehensive support to both local and remote employees, troubleshoot software and hardware issues, and contribute to overall operational efficiency. This position requires a candidate with a strong technical aptitude, excellent problem-solving skills, and the ability to work independently as well as part of a collaborative team. The successful candidate will have a passion for technology, a customer-focused approach, and the ability to manage multiple tasks while maintaining high standards of service and communication.

Requirements

  • Strong execution skills in visual merchandising and field installations.
  • Excellent project management, organization, and reporting capabilities.
  • Ability to collaborate cross-functionally and lead without authority.
  • Proficient in Asana, Microsoft Office Suite, and Google Suite.
  • Willingness to travel up to 50% regionally and nationally.
  • 2-4 years of experience in visual merchandising, marketing, or field execution.
  • Proven experience in managing regional and national projects.

Nice To Haves

  • Experience in cannabis or highly regulated industries is preferred.

Responsibilities

  • Oversee in-store visual merchandising across assigned regions.
  • Support national-level execution of merchandising strategies including store openings, product rollouts, and seasonal refreshes.
  • Conduct store visits to validate brand consistency and visual execution.
  • Provide training, mentorship, and support to Field Visual Merchandising Specialists.
  • Utilize Asana to manage all visual merchandising projects and tasks.
  • Ensure timelines, deliverables, and milestones are met for regional and national initiatives.
  • Maintain accurate project documentation and updates in Asana.
  • Lead by example and uphold consistency across all regional project boards.
  • Serve as the main liaison between creative, sales, and retail teams for merchandising execution.
  • Facilitate communication to align on project briefs, goals, and timelines.
  • Organize and lead meetings with Marketing Managers, Creative Managers, and Sales Reps to coordinate custom visual needs.
  • Maintain ongoing alignment with national and regional managers to drive consistency in field execution.
  • Collaborate directly with the Creative Manager to interpret visual direction and translate it into actionable plans.
  • Represent sales team feedback and convert requests into clear deliverables for the creative team.
  • Identify and contract external vendors for installation and custom displays that cannot be completed in-house.
  • Manage vendor performance and ensure deliverables are met on time and on budget.
  • Oversee installation logistics and quality across assigned projects.
  • Partner with Field Marketing Managers and SFMCs to manage distribution of boutique drop assets.
  • Ensure all visual assets are produced and deployed according to specs and timelines.
  • Conduct quality checks on installations, signage, and displays to ensure alignment with standards.
  • Document and address any discrepancies or issues in the field.
  • Evaluate project outcomes and make recommendations for improvements.
  • Forecast new visual merchandising opportunities and propose enhancements for long-standing accounts.
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