Lead Field System Technician

Ferrovial•Dallas, TX

About The Position

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Lead Technician will be responsible for overseeing the servicing, repair, and installation of various systems . This role involves managing field support activities, which include troubleshooting and repairing electronic equipment, systems, and wiring; installing equipment; performing upgrades, modifications, and programming; conducting preventive maintenance; and maintaining documentation. The Lead Technician will supervise a small team to ensure efficient and effective operations. The Lead technician will work on holiday s of which fall on their scheduled shifts.

Requirements

Bachelor’s degree in IT, military training, or electrical engineering preferred
5 – 8+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
IMSA-II (Traffic Signal Tech 2) certification preferred, but not
Must be willing to work weekends, holidays, nights and be on-call as needed
Fundamental electrical/mechanical knowledge
Must have an excellent technical understanding of Field Systems, tolling hardware, electrical, software, and applications.
Must be able to adapt to supporting multiple existing and new systems quickly with minimal training.
Must be able to write system documentation, document network designs or changes, and assemble a knowledge base.
Must be adept at drafting reports and analyzing data.
Comfortable exploring and testing new software/ hardware or abilities of current software/hardware.
Possesses the skills and desire to take on added technical responsibilities.
Some experience working with Linux Windows operating systems
Must be able to demonstrate computer proficiency , especially as to Microsoft Excel, Word and Power Point and other PC based programs.
Network Configurations
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand, walk and sit

Responsibilities

Lead is responsible for monitoring system alarms and incident creation via Jira.
Lead is responsible for monitoring informational dashboards/applications utilized by the department to improve operational efficiency, i.e. PowerBi , Grafana, SolarWinds
Lead all weekend preventative maintenance activities.
Lead all weekend corrective maintenance activities , r espond ing within the allotted time frame , per KPI requirements.
Lead all maintenance activities related to or impacting the safety of the general public .
Lead is responsible for all activities related to traffic signal corrective and preventative maintenance.
Lead and conduct the daily/nightly HOV switchover in accordance with established processes.
Conduct routine audit of work orders to confirm work is completed, and documented properly.
Conduct routine time checks of Jira vs UKG times, and verify times are maintained up to date by months end , time reviewed weekly.
Provide training activities for technicians in accordance with approved established processes.
Prepare daily/weekly/monthly reports related to system and technician performance.
Ensure junior personnel are up-to-date with all necessary departmental requirements, certifications, licensing, KPA, PPE, etc.
P erform shift-to-shift communications and c ommunicate effectively with ITS leadership of ongoing issues.
Actively escalate system issues and problems to Specialists, and or Leadership.
Collaborate as a team to resolve issues.
Submit request for roadway closures to Supervisors and or Manager .
Communicate effectively with peer departments in regard to work activities . i.e. TMC, Toll & Revenu e, Engineering, Roadway Maintenance, and C-Level.
Ensure all activities/works are conducted in a safe manner.
Ability to resolve interpersonal conflicts with team-members and peers.
Conduct leadership role in a professional and courteous manner.
Complete all directives assigned by leadershi p effectively and in a timely manner .