Lead Field Specialist (Downstream Chemicals) - Sugarland, TX

Baker Hughes

132d

About The Position

Join our Downstream Chemical Team. Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients. Builds customer relationships to identify future requirements to help revenue growth. Leads and develops collaborative efforts to solve complex and unique technical problems. Provides technical guidance and mentorship to operations teams to enable safe and compliant service and support for our customer's needs. This Lead Field Specialist role within Downstream Chemicals Service Delivery organization will provide technical support to our key customers focused on delivering Automation technologies and optimizing related applications across North America. In this role, the specialist will be viewed internally and externally as a field subject matter expert for Automation technologies, applications and disciplines tied to refining and petrochemical business segments.

Requirements

• Have a Bachelor’s degree in an Engineering discipline, (Chemical Engineering preferred).
• Have 5+ years of industrial water treatment experience with 3+ years of experience in automation discipline.
• Have a solid understanding of water and process-related automation technologies as well as industry standards with field/operations/application support experience.
• Be able to function independently as well as in a team environment.
• Communicate effectively - able to convey complex technical concepts accurately and concisely to all individuals of all levels of experience both in a written and oral format.
• Be available to travel up to 50% of the time.
• Develop and provide technical mentorship to others.
• Be available on call outside of normal business hours.
• Be able to lead, plan, coordinate and deliver projects and programs successfully.

Responsibilities

• Leading Automation technical support efforts across existing and new Downstream key accounts within North America to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis.
• Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer’s objectives and maximize revenue potential.
• Providing on-demand support for automation applications in refineries including installation for new applications, troubleshooting and technical recommendations for existing applications.
• Building trusting relationships and interfacing with key customers at both corporate and field facilities.
• Identifying and collaborating with field team to drive projects, technical and innovative solutions that bring value to our customers.
• Participating and providing technical leadership in industry forums.
• Performing annual technical audits and health checks on all assigned accounts.
• Providing support to Operations, Technology and Sales for automation portfolio as needed including roll out and application of new technologies in the field.
• Providing technical presentation for customers and field personnel.
• Performing job analysis to understand application hazards & incident potential.
• Working on field incidents related to products/services and participate in incident investigation when required.
• Taking on special projects including Product Line specific responsibilities, as assigned.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Education Assistance.
• Generous Parental Leave.
• Mental Health resources, Virtual Therapy Programs.
• Dependent and Partners Care.
• Pet Insurance.
• Additional elected or voluntary benefits.
• Eligibility to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees