Lead Field Service Technician

Inframark • Humble, TX

81d

About The Position

Inframark is seeking a Lead Field Service Technician to oversee and perform preventive maintenance, troubleshooting, and repairs at customer sites. This role serves as a technical expert and team leader, ensuring efficient service execution, safety compliance, and customer satisfaction in water/wastewater treatment operations. The ideal candidate has strong hands-on experience, leadership abilities, and a commitment to service excellence. If you’re looking for a challenging and rewarding leadership role with career growth opportunities, we encourage you to apply!

Nice To Haves

• Strong hands-on experience in water/wastewater treatment operations.
• Leadership abilities and a commitment to service excellence.

Responsibilities

• Perform and oversee preventive maintenance, troubleshooting, and repair of water/wastewater treatment equipment.
• Diagnose and resolve complex mechanical, electrical, and operational issues.
• Ensure proper use, maintenance, and calibration of tools and equipment.
• Assist in equipment installations, upgrades, and system optimizations.
• Provide guidance, mentoring, and training to Field Service Technicians.
• Assign and oversee daily work tasks, ensuring efficiency and quality control.
• Act as the primary point of contact for escalated technical issues in the field.
• Foster a positive and collaborative team environment, promoting safety and best practices.
• Coordinate with managers to schedule and plan service calls efficiently.
• Maintain accurate service records, inspection reports, and equipment logs.
• Document work completed, recommended repairs, and system performance.
• Respond to emergency service calls outside of normal working hours as needed.
• Be available for weekend, holiday, evening, and 24-hour on-call shifts.
• Lead emergency troubleshooting efforts and coordinate response actions.
• Communicate professionally and effectively with customers and internal teams.
• Provide technical recommendations to improve system efficiency and reliability.
• Ensure a positive customer experience through excellent service delivery.

Benefits

• Attractive salary package.
• Generous benefits package including health, dental, and life insurance.
• 401(k) plan.
• Paid time off.
• Sick leave.
• Holidays.
• Wellness plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees