Lead Field Service Technical Advisor, Southwest Region

Slate Auto

1d•$89,517 - $132,344

About The Position

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Slate is looking for a highly skilled and experienced Lead Field Service Technical Advisor, Southwest Region to join our Slate Field Technical Assistance Team. Reporting to the Service Engineering Manager, the Lead Field Service Technical Advisor will be responsible for supporting in-field issue resolution on complex technical issues relating to Slate vehicles. The selected candidate will work closely with the Slate Service, Quality, and Engineering teams to identify vehicle repair actions for Slate vehicle issue resolution. The ideal candidate will have previous automotive technician experience and will require strong automotive technical knowledge, with a focus on EV high voltage repairability. The candidate will need to be able to work in a fast-paced environment and manage multiple high-visibility issues simultaneously. This role will initially start off as an individual contributor role, transitioning into a team lead role for the U.S. Southwest region. Must have the ability to travel (75% to 85%) within the continental United States, primarily in the Southwest region. This region includes Arizona, New Mexico, Oklahoma, and Texas.

Requirements

Must have a valid driver’s license with a clean driving record.
AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience.
10+ years of hands-on experience in automotive service and repair in a technician role.
3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
3+ years of hands-on experience in automotive field technical support.
OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred.
Experience working with diagnostic tools, including data logging and ECU flash reprogramming.
Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.
Excellent written and oral communication skills, with an emphasis on technical content.
Detail oriented with the desire to achieve the highest standards of excellence.
Creative problem solver that can create simple solutions to complicated problems.
Comfortable working in a fast-paced, mission-driven startup environment.
Ability to interact and communicate effectively with all levels of management.
Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
Must have the ability to lift and carry up to 35 pounds.
Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
Applicants must be authorized to work in the United States on a permanent basis.

Responsibilities

Serve as the regional key point of contact and liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues.
Provide on-site assistance to service repair facilities and technicians when requested.
Provide expert repair guidance to service technicians on complex technical issues.
Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up.
Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction.
Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns.
Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations.
Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review.
Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will.
Ensure service center certification standards and compliance are being met.
Ensure a consistent and efficient repair strategy across the Slate service network.
Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams.