Lead Field Service Engineer
About The Position
Cadence is seeking a Field Service Engineer (FSE) to support our industry-leading hardware emulation platforms . In this customer-facing role, you’ll provide hands-on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally. You will primarily support the Atlanta data center , while also covering additional locations throughout the Eastern United States . This role is ideal for a technically strong engineer who enjoys solving complex problems, working with cutting-edge systems, and building trusted customer relationships.
Requirements
- BS degree a minimum of 4 years of experience OR MS degree a minimum of 2 years of experience
- Strong written and verbal communication skills
- Working knowledge of Linux/Unix systems
- Proven hardware and software troubleshooting experience
- Strong documentation and organizational skills
- Ability to lift up to 40 lbs
- Valid U.S. driver’s license and passport
- Willingness to travel domestically and internationally , including short-notice service events
Nice To Haves
- Board- or system-level debug and repair experience
- Hands-on experience with liquid-cooled systems
- Linux shell proficiency (grep, sed, awk, find, etc.)
- Scripting experience (Python, Perl, Bash, sh, tcsh, csh)
- Networking experience with routers, switches, and firewalls
- Strong network troubleshooting skills
Responsibilities
- Act as the primary hardware support contact for assigned customer sites
- Install, configure, and reconfigure new and existing emulation systems
- Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues
- Proactively identify system risks and implement corrective actions
- Coordinate replacement parts and schedule maintenance with customers
- Accurately document service activities, issues, and resolutions
- Build strong, long-term customer relationships through proactive support
- Manage inventory and track hardware assets
- Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality
Benefits
- Comprehensive training will be provided to ensure success in the role.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
