Lead Field Service Engineer - Automated Logic

Carrier • Sylvania, OH

5d

About The Position

As a Lead Field Service Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services on advanced systems. We are looking for a team member who is self-motivated, detail oriented, customer focused, and acts as a role model for other field engineers. You will work to solve complex problems, lead the training of less experienced Field Service Engineers, and serve as a contact in the field as a product and technical expert.

Requirements

• High School Diploma or GED.
• 4+ years of experience in Building Automation, HVAC, or technical field.
• Possess a current Driver’s License and insurable by the company’s insurance.
• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

Nice To Haves

• Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.
• Advance knowledge of TCP/IP networks including wireless technologies.
• Ability to communicate technical information to a non-technical audience.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Proficient in Microsoft 365 applications.

Responsibilities

• Provide solutions to complex system problems and lead others on how to resolve problems.
• Serve as local contact for technical issues.
• Mentor and develop less experienced Field Service Engineers on all field tools and technology.
• Perform system maintenance on field controllers, servers and workstations and field hardware.
• Communicate issues and recommend system enhancements, upgrades, and/or repairs.
• Maintains feedback of equipment scheduling and modifications needed.
• Manage assigned work to exceed customer’s time and quality expectations.
• Communicate and document the status and details of the project for the customer.
• Provide site-specific training to owners/operators on the upgrades/service.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees