Lead Field Service Engineer

Cadence Systems • San Jose, CA

10h • Onsite

About The Position

Cadence is seeking a Field Service Engineer (FSE) to support our industry-leading hardware emulation platforms . In this customer-facing role, you’ll provide hands-on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally. You will primarily support the Atlanta data center , while also covering additional locations throughout the Eastern United States . This role is ideal for a technically strong engineer who enjoys solving complex problems, working with cutting-edge systems, and building trusted customer relationships.

Requirements

• BS degree + 4 years of experience OR MS degree + 2 years of experience
• Strong written and verbal communication skills
• Working knowledge of Linux/Unix systems
• Proven hardware and software troubleshooting experience
• Strong documentation and organizational skills
• Ability to lift up to 40 lbs
• Valid U.S. driver’s license and passport
• Willingness to travel domestically and internationally , including short-notice service events

Nice To Haves

• Board- or system-level debug and repair experience
• Hands-on experience with liquid-cooled systems
• Linux shell proficiency (grep, sed, awk, find, etc.)
• Scripting experience (Python, Perl, Bash, sh, tcsh, csh)
• Networking experience with routers, switches, and firewalls
• Strong network troubleshooting skills

Responsibilities

• Act as the primary hardware support contact for assigned customer sites
• Install, configure, and reconfigure new and existing emulation systems
• Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues
• Proactively identify system risks and implement corrective actions
• Coordinate replacement parts and schedule maintenance with customers
• Accurately document service activities, issues, and resolutions
• Build strong, long-term customer relationships through proactive support
• Manage inventory and track hardware assets
• Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees