Lead Field Service Engineer

Kongsberg Defense & Aerospace Inc

About The Position

We are seeking a highly skilled and experienced Lead Field Service Engineer to join our team at KDA Inc. In this critical role, you will be responsible for leading field service operations to ensure that our advanced systems and technologies perform optimally across various customer sites, both domestic and international. As a Lead Field Service Engineer, you will play a vital role in supporting and maintaining complex equipment and solutions, often in austere environments in direct support of the warfighter. Your technical expertise, problem-solving skills, and leadership capabilities will directly impact the reliability and success of our platforms. You will work closely with cross-functional teams, including engineering, product development, customer support, and program management, to deliver high-quality service and technical support. Your responsibilities will include overseeing installations, troubleshooting issues, performing system upgrades, conducting training, and ensuring rigorous compliance with technical and safety standards. This position demands a proactive and hands-on approach, with the ability to anticipate potential technical issues and develop preventative strategies. You will also play a key role in mentoring and training field technicians, sharing your knowledge and ensuring consistent excellence in service delivery. We are looking for a leader who thrives in dynamic, mission-critical environments, and who is committed to establishing best practices that position KDA Inc. as a top-tier provider of sustainment and field engineering support in the defense and aerospace industries.

Requirements

At least 10 years of prior operational, training, technical support for weapon systems and vehicle platforms
At least 5 years of field support service experience and / or formal training in a related field
Extensive experience as a system technician, including advanced troubleshooting, in-depth analysis, and the development of solutions to complex engineering problems.
Involvement in leading technical teams, mentoring junior technicians, and drive resolution of critical system issues
Demonstrate expertise in overseeing complex operations, coordinating cross-functional efforts, and ensuring that solutions align with mission objectives and customer requirements
Strong proficiency in basic computer skills, including advanced use of Excel, Word, and PowerPoint for reporting, data analysis, and presentation creation
Demonstrates ability to manage and generate detailed technical reports, provide insights, and communicate effectively with both internal teams and customers to support decision making at a strategic level
Excellent verbal and written communication skills
Demonstrated strong interpersonal, managerial and teamwork skills, with a proven ability to lead and mentor cross-functional teams
Able to work autonomously with minimal supervisor, taking the initiative to manage complex tasks and drive results. Strong self-management and accountability, while providing guidance and support to junior team members
High school diploma/general education degree (GED) required / military or DoD Battalion level experience or bachelor’s degree in management, computers, electronics or a related mechanical discipline is preferred / considered.

Nice To Haves

At least 5 years military or USG experience is preferred
Train the Trainer or Instructor certification on military equipment is preferred

Responsibilities

Assist Manager US Sustainment Services in supervision, execution and management of field service team.
Oversee the operation, maintenance, and demonstration of all platform assets for customer demonstrations and qualifications. Ensure all demonstrations are conducted effectively, and that qualifications meet customer and mission requirements
KDA family of remote weapons functional, operational and employment, technical SME.
Serve as the U.S. industry partner interface for all technical information regarding KDA platform integration requirements.
Serve, when required, as a Field Support Representative (FSR) for the entire Protector family of Remote Weapon Stations (RWS).
Provide, as required, general support of day-to-day operations of the field services team.
Provide strategic technical expertise and guidance, overseeing and mentoring the team, ensuring the successful execution of related activities, and driving continuous improvement across all operational facets.
Coordinate cross-functional efforts and collaborating with key stakeholders to ensure mission success and operational excellence
Lead training initiatives, mentor junior trainers, and ensure that the training program aligns with organizational and mission objectives, fostering a high level of expertise and operational readiness across all levels
Able to maintain Master Gunner Certification in order to support live fire events
Able to obtain and maintain up to a Secret Security Clearance
As stated above, position will be required on an “as needed basis,” to support general business development and marketing activities as directed / requested by the Vice President of US BD.