Lead Field Service Engineer

Symmetrio

76d • $115,000 - $130,000

About The Position

Symmetrio is seeking multiple Senior Field Service Engineers on behalf of a long-standing organization known for delivering advanced diagnostic imaging solutions; including CT, MRI, X-ray, and ultrasound. This company provides sales, refurbishment, and end-to-end service for high-end imaging systems across multiple manufacturers. The ideal candidate brings OEM-specific field service experience (preferably PET CT and or GE) and thrives in a customer-facing, high-responsibility role. This is a full-time, onsite role with approximately 70% travel. It offers a salary in the $115,000–$130,000 range, depending on experience, along with benefits. Preferred candidates will be located in the Midwest or East coast.

Requirements

• OEM training on Siemens MRI and/or CT systems strongly preferred; GE credentials highly valued.
• 7+ years of field service experience with diagnostic imaging systems (MRI, CT, X-ray, ultrasound).
• Proven ability to ramp, calibrate, and shim MRI systems in the field without direct supervision.
• Experience working independently in hospitals, outpatient clinics, and/or mobile unit environments.
• Strong understanding of electrical, mechanical, and network interfaces within imaging equipment.
• Excellent troubleshooting and customer service skills in high-pressure environments.
• Associate or bachelor’s degree in electronics, biomedical engineering, or equivalent technical/military training.

Responsibilities

• Perform advanced service and maintenance on MRI (Siemens preferred), CT, X-ray, and ultrasound systems across hospital and imaging center sites.
• Lead equipment installations, ramping, calibrations, shimming, and technical site readiness.
• Troubleshoot complex system issues independently; serve as a technical escalation point for junior engineers when needed.
• Ensure proper documentation, compliance, and adherence to OEM service standards on all work performed.
• Coordinate directly with site contacts to manage scheduling, downtime, and service expectations.
• Participate in preventative maintenance programs and support performance metrics such as uptime and response time.
• Travel regularly to support regional service needs — including both fixed-site and mobile imaging environments.
• Maintain tools, test equipment, parts inventory, and vehicle according to safety and regulatory standards.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree