Lead Field Service Engineer - Drives (multiple positions)
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About The Position
Under general guidance and minimal supervision, perform a wide range of engineering tasks and ensure proper installation, service and commissioning of products and services. Provide technical support for installation and commissioning of projects and provide maintenance, breakdown emergency support and remote troubleshooting. Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions. Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc. Perform installation and commissioning activities at customer site locations. Capable of working unsupervised and leading small teams. Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction. Under the direction of a senior engineer, perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems. Develop presentations and provide training and instruction to customers on drive operations. Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams. Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services. Coordinate maintenance activities for the customer and planning for inspections. Provide support to engineering teams working on customer CMU's projects. Provide support the bidding process for the customer CMU's projects. Identify new opportunities; development of effective offerings to improve in service equipment reliability / availability. Promote sales of maintenance services. Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction. Provide on call support in response to customer calls for service. Ensure appropriate response and service is provided to customer. Complete timely service reports and other administrative requirements. Support business growth opportunities and marketing campaigns. Other duties may be assigned by management to meet business needs. Under the direction of a senior engineer performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems.
