Lead Experience Designer

Ford Motor • Dearborn, MI

2d • $112,680 - $212,760 • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Join us in shaping the future of Ford Motor Company, as part of a global organization with exceptional colleagues in world-class facilities. As part of Ford Design , you’ll be at the cutting edge of Ford’s most strategically critical work, designing people and society’s needs into the heart of our next generation of products, services, and experiences. The Human-Centered Design (HCD) team empowers and improves the lives of people through thoughtful, empathetic, and innovative vehicle design solutions. We are looking for a Lead Experience Designer to bring these Ford product experiences to life. As a Lead Experience Designer in HCD, you will guide project teams to crafts meaningful and connected user experiences for a specific area of focus. To do this, you will translate insights about trends and user needs into physical touchpoints using methods such as design principles, customer journeys, service blueprints, and road maps. You will team with business partners and other design teams to iterate concepts through cycles of learning, imagining, and building.

Requirements

• Bachelor’s in Industrial Design, Human Factors, Research, Anthropology, or related field
• 7+ years of relevant work experience in the design, development and launch of B2B or B2C facing physical products through human-centered design methods
• To be successful in this role, you will be insatiably curious about people, motivated by what’s possible, and confident in leading through ambiguity.

Nice To Haves

• Master’s in Industrial Design, Human Factors, Research, Anthropology, or related field
• 2+ years' experience leading project teams

Responsibilities

• Lead experience design project teams using design thinking methods to create vehicle experience concepts that solve for explicit and latent user needs while ensuring business success
• Ensure the human is at the center of all decisions by representing the user’s voice on project teams, acting as an interpreter of their values, needs and motivations
• Connect user insights to opportunities and solutions through design principles, journey maps, use case scenarios, jobs-to-be-done, and other strategy and design methods
• Clearly and persuasively communicate design recommendations to leaders and diverse stakeholders to create excitement and demonstrate the “why” behind the experiences
• Bring concepts to life by collaborating with partner teams to complete key deliverables for product development process milestones

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees