Lead Esthetician

Marcus Corporation • Milwaukee, WI

23h

About The Position

As the Well Spa Lead Esthetician at The Pfister Hotel, you will be responsible for providing exceptional esthetic services, training and mentoring estheticians, and assisting Spa Management in ensuring that all guest experiences are distinctively superior.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

Requirements

• Current state license as an Esthetician required.
• Minimum 2–3 years of professional esthetician experience, with at least 1 year in a leadership or training role preferred.
• Strong knowledge of skin care products, treatments, and esthetic protocols.
• Proven ability to lead, train, and mentor staff to achieve performance goals.
• Excellent customer service and communication skills.
• Ability to work collaboratively with other spa departments and hotel leadership.
• Strong organizational skills with attention to detail in scheduling, reporting, and communication.
• Flexibility to work a schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise daily esthetician operations, including scheduling, service rotation, and MOD shifts.
• Perform professional esthetic services such as facials, peels, body treatments, and other offerings according to protocol.
• Maintain a minimum retail sales benchmark to support spa revenue goals.
• Assist with product inventory, requisitions, and ordering for esthetic services.
• Monitor cleanliness and maintenance standards within esthetic treatment rooms and equipment.
• Research, recommend, and assist with development of new products and services.
• Ensure customer satisfaction by resolving guest issues with diplomacy and care.
• Lead training and mentoring sessions for new hires and existing estheticians; provide monthly training schedule to Spa Director.
• Support Spa Management by maintaining employee records, attendance, and commendations.
• Assist with staff meetings, development sessions, and interdepartmental communication.
• Act as a liaison between esthetic staff and Spa Management, reporting issues, concerns, and opportunities for improvement.
• Perform other duties as assigned to support Spa Director and Spa Manager.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Paid time off.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed