Lead Esthetician - Regent Santa Monica Beach

InterContinental Hotels Group • Santa Monica, CA

85d • $42 - $77

About The Position

The Lead Esthetician plays a key role in delivering elevated, results-driven facial and skincare experiences, aligned with the highest standards of luxury spa service and brand excellence. This role requires expert knowledge in all esthetic treatments featured on the spa menu, performed with precision, elegance, and impeccable draping technique. In addition to providing personalized guest care, the Lead Esthetician serves as a mentor and role model for the esthetics team-supporting daily operations including recruitment, training, scheduling, advanced product and treatment education, inventory management, and quality assurance. This leader fosters a culture of refinement and professionalism, ensuring every guest interaction is marked by understanding their needs, sophistication, and exceptional service.

Requirements

• Minimum 3-5 years of experience in an Esthetician position, preferably in a luxury hotel/resort.
• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must have a current CA Esthetician License.
• Previous Supervisory experience, preferred.
• Knowledge of Esthetics and Esthetic practices.
• Some knowledge of Massage Theory, Anatomy and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.
• Ability to carry, lift, push, pull items weighing up to 50 pounds.
• Ability to stand, stoop, and bend repetitively and for extended periods of time.
• Flexible schedule, able to work evenings, weekends, and holidays.

Nice To Haves

• Previous Supervisory experience.

Responsibilities

• Promote Regent's service philosophy and style through our people attributes.
• Embody Guerlain and third-party consultant's philosophy, while upholding all spa policies, procedures, and Forbes 5-Star service standards.
• Act as the primary liaison for the Esthetics team, ensuring clear communication and consistent adherence to service and brand standards.
• Uphold strict confidentiality at all times, protecting the privacy of both colleagues and guests.
• Deliver expert skincare treatments with professionalism, attentiveness, and personalized care.
• Provide in-depth consultations and recommend tailored products and enhancements to elevate the guest experience and drive retail performance.
• Foster guest relationships to encourage loyalty and repeat visits.
• Maintain pristine, well-stocked treatment areas; ensure compliance with sanitation and safety standards in accordance with third party consultant and state guidelines.
• Support and mentor Estheticians through training, quality monitoring, and daily performance coaching.
• Assist with vendor-led product and protocol training and help facilitate onboarding for new colleagues.
• Oversee inventory, product distribution, and ensure equipment is in optimal condition.
• Collaborate with Spa Leadership on scheduling, evaluations, and operational tasks, including guest feedback resolution, daily briefings, and departmental meetings.
• Participate in all required trainings and support spa initiatives as needed.
• Limited travel will be required.

Benefits

• Competitive financial and benefits package including healthcare support, dental, vision, disability and life insurance support.
• Matching 401k plan.
• Hotel discounts worldwide.
• Access to a wide variety of discount programs.
• Complimentary meals and parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees