Lead ESM Consultant - ServiceNow Solution Architect Strategic Accounts

Capgemini • Dallas, TX

32d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationSan Antonio, USA is ideal. Also considering candidates in Houston, Dallas, Austin and Irving willing to do small amount of travel.Travel10% to 15% of the time.Job DescriptionWe seek an experienced ServiceNow Solution Architect to lead strategic platform architecture, solution design, and digital transformation initiatives across complex environments. This role combines technical leadership, strategic consulting, and enterprise architecture expertise to help our client's organizations maximize the value of the ServiceNow platform.
The ideal candidate understands acquisition processes, compliance requirements, and large-scale modernization challenges.Key Responsibilities1. Strategic Architecture & Vision

Serve as the primary architect guiding multi-year ServiceNow transformation strategies for our clients.
Translate mission and business objectives into scalable, secure, and compliant ServiceNow solutions.
Define platform roadmaps, architecture principles, and long-term modernization approaches.
Drive alignment between executive stakeholders, program leadership, and technical teams.

2. Solution Design & Delivery Leadership

Lead end-to-end solution architecture across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, FSM, and industry-specific workflows.
Architect complex integrations using APIs, MID Servers, data pipelines, and cross-system orchestration.
Ensure solutions align with standards including FedRAMP, NIST 800‑53, FISMA, and agency‑specific frameworks.
Provide technical oversight during design, build, testing, deployment, and sustainment phases.

3. Advisory & Stakeholder Engagement

Act as a trusted advisor to senior executives, program managers, and technical leadership.
Facilitate strategy workshops, architecture reviews, and solution assessments.
Develop business cases, value assessments, and ROI analyses for ServiceNow expansion opportunities.
Support modernization initiatives such as cloud migration, zero-trust adoption, AI enablement, and enterprise service management transformation.

4. Governance & Best Practices

Establish platform governance models, architectural standards, reuse frameworks, and guardrails.
Guide data strategy, configuration management (CMDB/CSDM), security posture, and performance optimization.
Ensure compliance with change management, risk management, and release management best practices.
Champion platform health, operational maturity, and continuous improvement across teams.

5. Leadership & Mentoring

Mentor ServiceNow architects, developers, business analysts, and junior consultants.
Provide thought leadership through whitepapers, presentations, and solution frameworks.
Contribute to practice development, capability building, and pre‑sales support when needed.

Requirements

• 7–9+ years of ServiceNow experience with deep hands-on and architectural expertise.
• Prior experience delivering ServiceNow solutions.
• Strong understanding of compliance frameworks.
• Proven track record designing enterprise-scale solutions across multiple ServiceNow product suites.
• Expertise in integrations, data modeling, CSDM maturity, workflow automation, and platform governance.
• Ability to engage effectively with senior executives, owners, and technical stakeholders.
• Strong communication, facilitation, and strategic planning skills.

Nice To Haves

• ServiceNow certifications such as: CTA (Certified Technical Architect) or progress toward CTA or CMA CIS (ITSM, CSM, HRSD, SecOps, ITOM, etc.) CAD, CSA
• Experience with contracting environments (Prime, Sub, integrators).
• Background with Agile/SAFe delivery in public-sector programs nice to have but not mandatory.
• Experience architecting solutions in secure, air‑gapped, hybrid, or multi‑cloud environments.
• Familiarity with enterprise architecture frameworks (TOGAF, DoDAF, FEAF).

Responsibilities

• Serve as the primary architect guiding multi-year ServiceNow transformation strategies for our clients.
• Translate mission and business objectives into scalable, secure, and compliant ServiceNow solutions.
• Define platform roadmaps, architecture principles, and long-term modernization approaches.
• Drive alignment between executive stakeholders, program leadership, and technical teams.
• Lead end-to-end solution architecture across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, FSM, and industry-specific workflows.
• Architect complex integrations using APIs, MID Servers, data pipelines, and cross-system orchestration.
• Ensure solutions align with standards including FedRAMP, NIST 800‑53, FISMA, and agency‑specific frameworks.
• Provide technical oversight during design, build, testing, deployment, and sustainment phases.
• Act as a trusted advisor to senior executives, program managers, and technical leadership.
• Facilitate strategy workshops, architecture reviews, and solution assessments.
• Develop business cases, value assessments, and ROI analyses for ServiceNow expansion opportunities.
• Support modernization initiatives such as cloud migration, zero-trust adoption, AI enablement, and enterprise service management transformation.
• Establish platform governance models, architectural standards, reuse frameworks, and guardrails.
• Guide data strategy, configuration management (CMDB/CSDM), security posture, and performance optimization.
• Ensure compliance with change management, risk management, and release management best practices.
• Champion platform health, operational maturity, and continuous improvement across teams.
• Mentor ServiceNow architects, developers, business analysts, and junior consultants.
• Provide thought leadership through whitepapers, presentations, and solution frameworks.
• Contribute to practice development, capability building, and pre‑sales support when needed.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed