This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Wells Fargo is seeking an Escalations Representative as part of the Small Business CAST team. In this role, you will support less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projects. You will research, respond to, and resolve escalated inquiries, performing or guiding others on complex client inquiries and complaints that require planning, evaluation, and interpretation, as well as an understanding of financial services and customer support. You will prioritize work and provide daily work leadership and mentorship to the support team, lead or contribute to client issue resolutions that require coordination amongst various teams, and provide guidance and subject matter expertise to the immediate Escalations team on performing comprehensive review of customer complaints. Additionally, you will consult project owners in case of high profile escalated cases.
