Lead ERP Support Analyst – Microsoft Dynamics 365 Supply Chain Management

Proenergy • Houston, TX

1d

About The Position

The Lead ERP Support Analyst for Microsoft Dynamics 365 Supply Chain Management will serve as the primary resource for supporting supply chain modules within the organization’s ERP ecosystem. This role combines functional expertise in supply chain processes with technical proficiency in D365 Supply Chain Management and Operations. The individual will lead troubleshooting, configuration, and optimization efforts, ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams, this position plays a critical role in driving efficiency across procurement, inventory, production, and logistics operations.

Requirements

• 5+ years of experience supporting Microsoft Dynamics 365 Supply Chain Management or similar ERP systems.
• Strong understanding of supply chain processes, including procurement, inventory, production, and logistics.
• Technical proficiency in SQL, Power Platform (Power BI, Power Automate), and data migration tools.
• Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.
• Excellent problem-solving and communication skills, with the ability to work cross-functionally.
• Bachelor’s degree in Supply Chain Management, Logistics, Information Technology, or related field.
• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa.
• Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.

Nice To Haves

• Experience with D365 Finance and Operations Activity modules.
• Familiarity with API integrations and customizations within D365.
• Knowledge of security roles and user management in Dynamics 365.
• Exposure to cloud technologies and Azure services.

Responsibilities

• Serve as the lead support resource for D365 Supply Chain Management modules, including Procurement, Inventory, Production Control, Warehouse Management, and Transportation.
• Provide Level 2 and Level 3 support for functional and technical issues, ensuring timely resolution and minimal business disruption.
• Collaborate with business users to gather requirements, configure solutions, and implement enhancements.
• Manage escalations and coordinate with Microsoft support when necessary.
• Oversee system updates, patches, and deployments using Lifecycle Services (LCS) and Azure DevOps.
• Develop and maintain documentation for processes, configurations, and troubleshooting steps.
• Support integrations with other systems and ensure data integrity across supply chain workflows.
• Train and mentor junior support team members on supply chain-related ERP functionalities.

Benefits

• competitive pay
• Medical, Dental, Vision, and Life/Disability Insurance at minimal cost to the employee
• 10 paid holidays
• paid time off
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level