Lead Epic Application Analyst - Epic Provider (SER) & User (EMP)

Rush University Medical Center•Chicago, IL

39d•$46 - $77•Remote

About The Position

The Epic Applications Lead develops, builds, and modifies Epic applications with a primary focus on Epic Provider (SER) and User (EMP) projects. This role plays a key part in identifying and driving process improvement opportunities to enhance system performance, provider and user management, and operational efficiency across the organization. As a core member of the Epic Clinical Business Process team, this individual will collaborate closely with colleagues who manage Epic environments and release activities, Epic Best Practice Program submissions, Epic testing, and Epic Business Continuity and Advancement (BCA) initiatives-including clinical systems optimization, strategy, testing, and continuity planning. The Epic Applications Lead performs highly complex analysis, design, development, testing, and support services for Epic applications, while leading and monitoring multiple large-scale projects across functional departments. This role ensures high-quality outcomes through effective communication, collaboration, and technical expertise. The successful candidate exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Requirements

Bachelor's degree.
7 years of Epic application experience.
An Associate degree and nine (9) years of Epic application experience will be accepted in lieu of a Bachelor's.
Epic certification(s).
Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products.
Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines.
Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines.
Experience leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions.
Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization.
Detail oriented, strong analytical, organizational, and problem solving skills.
Excellent oral and written communication skills with technical and clinical audiences.
Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

Nice To Haves

Experience working in a hospital or other healthcare organization.
Experience managing Epic Provider (SER) and User (EMP) master files.
Experience integrating Epic with Workday or other ERP systems.
Experience integrating Epic with SailPoint or other Identity and Access Management (IAM) systems.
Experience supporting Epic environments, releases, and testing processes, or participating in Epic Clinical Business Process initiatives.

Responsibilities

Leads and monitors multiple large-scale projects within multiple functional departments.
Performs highly complex designs, implements, maintains, and provides ongoing optimization and support for Epic clinical applications.
Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic applications.
Works within cross-functional team and with end-users to achieve application integration to meet clinical needs.
Performs builds, upgrades, and system enhancements as needed.
Supports applications throughout all phases of implementation.
Delivers post-implementation training, support, troubleshooting, and maintenance.
Configures vendor applications and products.
Maintains system documentation and develops system specifications and procedures.
Defines and documents user requirements.
Applies project planning and project management methodologies.
Coordinates and leads short duration projects; monitoring project process, progress and results.
Develops test plans, prepares test data and performs system testing.
Provides on-site user support during implementations.
Takes on-call for system application support at scheduled times.
Audits data entered by end users.
Troubleshoots and tracks issues and problems.
Applies systems development methodology to solve problems.
Handles multiple assignments simultaneously.
Mentors more junior members of the team.
Other duties as assigned.