Lead Engineer - ServiceNow Administrator (Field Services Management)

United Airlines•Chicago, IL

52d•$99,750 - $129,924

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Lead Engineer serves as a technical expert with extensive knowledge of the Field Services Module in ServiceNow. This role manages the technical design, configuration, implementation, and maintenance of Field Services capabilities within the ServiceNow platform. Plays a crucial role in designing, configuring and deploying FSM solutions that streamline operations, improve productivity and enhance customer satisfaction. Works to integrate Field Services with other IT service management (ITSM) modules as well as SAM and HAM capabilities.

Requirements

Bachelor's degree in computer science or relevant field
4+ years working in technology
Strong written and verbal communication
Knowledge of ServiceNow platform
Knowledge of Field Services Module
Experience in Agile methodology

Nice To Haves

ServiceNow Certifications
ITIL Certification
2+ years working with ServiceNow Field Services Module

Responsibilities

Configure, and implement all aspects of the ServiceNow FSM module including developing and automating workflows using ServiceNow's Flow Designer, business rules, script includes, and other tools.
Customize and enhance the FSM Agent experience and build and maintain integrations between ServiceNow FSM and other internal or third-party systems.
Provide technical expertise and troubleshooting for complex issues related to FSM functionality, integrations, and performance.
Plan and Design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices.
Participate in ServiceNow platform upgrades and stay current on new platform features and best practices.