Lead Engineer I, ITOM- Discovery & Service Mapping

KPMG•Shreveport, LA

71d•Hybrid

About The Position

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Lead Engineer I, ITOM - Discovery and Service Mapping to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Requirements

Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
Bachelor's degree from an accredited college or university is preferred
Deep functional and technical knowledge of data services, including integration with third-party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, GCP)
Experience with Identification Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
Strong organizational skills and ability to work on multiple projects simultaneously
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Responsibilities

Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as Identification Reconciliation Engine (IRE)
Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Benefits

KPMG offers a comprehensive compensation and benefits package.
KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.
Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.
Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

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