About the position
The Lead Endpoint Management Engineer provides design, implementation, and third level support for enterprise virtual desktop management infrastructure and tools including Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi, VMware Aria Operations, Microsoft Remote Desktop Services, and the associated operating system management and integrations. While this position focuses primarily on VDI infrastructure, the Lead Engineer will additionally provide support for other end user technologies. The Lead Endpoint Management Engineer will ensure that VDI systems are designed to provide timely initial user onboarding and login, will enforce system policy and control, will integrate applications and other services into the virtual environment, ensure security updates are applied within best practice and security framework guidelines, and will lead in the troubleshooting of critical system issues and user facing challenges.
Responsibilities
- Design, implementation, and third level support of Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi/Aria Operations.
- Architecture, oversight, and troubleshooting of virtual desktop and virtual environment policies, configurations, deployments and patching.
- Management and support of associated end user technologies including Windows operating system, group policy and software application integrations.
- Troubleshooting and resolution of virtual desktop and environment issues, including root cause analysis and escalation to vendors as required.
- Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management.
- Packaging and deploying applications through systems management tools.
- Security patch management.
- Escalate problems to management and/or vendors in a timely fashion.
- Develop techniques and implement resolution of problems based on root cause analysis.
- Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.
Requirements
- Bachelor's degree in Computer Science or related field; or equivalent work experience.
- Minimum 8 years' experience in Information Technology.
- Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.
- Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.
- Self-Starter: Ability to work without supervision on large and/or extended term projects.
- Technical problem solver, able to identify multiple parallel options for solving a given business problem.
- Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.
- Excellent troubleshooting skills are a must in this position.
- Knowledge and understanding of common project management concepts.
- Understanding of traditional SDLC, Waterfall and Agile project delivery concepts.
- Knowledge and understanding of general ITIL concepts.
Nice-to-haves
- Experience with directory services/SSO platforms (e.g. Entra ID, Active Directory, Okta)
- Experience with Microsoft Azure, AVD, Windows 365, and Azure Local/Azure HCI
- Experience managing Nutanix Prism/AHV/NC2
- Experience with Citrix Virtual Desktops/Virtual Apps/Netscaler and other VDI platforms
- Experience in developing, troubleshooting and maintaining endpoint management scripts (e.g. Bash, Windows PowerShell)
