Lead Employee Relations Partner
About The Position
We are looking for a Lead Employee Relations Partner to serve as the primary advisor and escalation point for complex employee relations issues across the organization. The role will report into the People Partner team, and act as a strategic partner to People Partners cross-functional teams, balancing risk management, compliance, and cultural alignment while fostering a fair, inclusive, and consistent employee experience. About the role Own the intake, assessment, investigation, and resolution of complex employee relations issues, including employee complaints, misconduct, performance concerns, policy violations, and sensitive workplace conflicts. Serve as the escalation point for high-risk or ambiguous matters, providing clear guidance on investigation strategy, risk exposure, and recommended outcomes. Conduct and oversee thorough, unbiased, and timely investigations, ensuring appropriate scoping, evidence gathering, documentation, findings, and closure aligned with Legal and company standards. Provide expert consultation to People Partners and business leaders on employee relations risks, employment law considerations, corrective action, and decision-making. Drive excellence in ER documentation and case management, ensuring accurate, consistent, and defensible records across all cases; maintain clear rationales for findings, actions, and outcomes. Analyze ER data, complaint trends, and investigation outcomes to identify root causes, systemic issues, and emerging risks, and recommend preventative or scalable solutions. Partner with People Partners to coach managers and leaders on effective conflict resolution, performance management, employee communications, and early intervention strategies. Collaborate closely with Legal, People Operations, Compliance, and Benefits to ensure equitable outcomes, alignment on policy interpretation, and consistency across the organization. Ensure employee relations programs and policies comply with federal, state, and local employment laws, and partner with Legal and Compliance to update policies, guidance, and training based on evolving legislation or workplace trends. Review and update employee handbook policies to ensure compliance with federal, state and local employment laws (e.g., EEO, FMLA, ADA, etc.). Manage the severance program; ensuring guidelines and policies are up to date. Oversee compliance externally with regulatory requirements (state reporting) Contribute to the continuous improvement of ER frameworks, investigation tools, training, and manager resources to strengthen organizational health and trust.
Requirements
- 8+ years in employee relations or HR business partnering, with increasing responsibility in complex, high-growth or matrixed environments.
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- Deep expertise in employment law and HR compliance
- Strong investigation, mediation, and problem-solving capabilities
- Proven ability to influence at senior levels and drive cross-functional alignment
- Exceptional written and verbal communication across diverse audiences
- Data-driven mindset for identifying ER trends and solutions
- Proven ability to use sound judgment to address multifaceted organizational challenges.
Responsibilities
- Own the intake, assessment, investigation, and resolution of complex employee relations issues, including employee complaints, misconduct, performance concerns, policy violations, and sensitive workplace conflicts.
- Serve as the escalation point for high-risk or ambiguous matters, providing clear guidance on investigation strategy, risk exposure, and recommended outcomes.
- Conduct and oversee thorough, unbiased, and timely investigations, ensuring appropriate scoping, evidence gathering, documentation, findings, and closure aligned with Legal and company standards.
- Provide expert consultation to People Partners and business leaders on employee relations risks, employment law considerations, corrective action, and decision-making.
- Drive excellence in ER documentation and case management, ensuring accurate, consistent, and defensible records across all cases; maintain clear rationales for findings, actions, and outcomes.
- Analyze ER data, complaint trends, and investigation outcomes to identify root causes, systemic issues, and emerging risks, and recommend preventative or scalable solutions.
- Partner with People Partners to coach managers and leaders on effective conflict resolution, performance management, employee communications, and early intervention strategies.
- Collaborate closely with Legal, People Operations, Compliance, and Benefits to ensure equitable outcomes, alignment on policy interpretation, and consistency across the organization.
- Ensure employee relations programs and policies comply with federal, state, and local employment laws, and partner with Legal and Compliance to update policies, guidance, and training based on evolving legislation or workplace trends.
- Review and update employee handbook policies to ensure compliance with federal, state and local employment laws (e.g., EEO, FMLA, ADA, etc.).
- Manage the severance program; ensuring guidelines and policies are up to date.
- Oversee compliance externally with regulatory requirements (state reporting)
- Contribute to the continuous improvement of ER frameworks, investigation tools, training, and manager resources to strengthen organizational health and trust.
Benefits
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
