Lead Elf Assistant (Asst. Retail Manager)- Woodfield Mall

Cherry Hill Programs • Schaumburg, IL

416d

About The Position

The Lead Elf Assistant at Cherry Hill Programs is responsible for managing a small team of Santa's Helpers during the holiday season. This role requires a creative and child-centered mindset, as the assistant will engage with children and families, ensuring a magical experience. The position involves supporting the Local Manager in various tasks, including team training, customer service, and maintaining a festive atmosphere.

Requirements

• Must be at least 18 years of age.
• Strong teamwork and organizational skills.
• Ability to provide excellent customer service with a friendly attitude.
• Excellent time management and problem-solving skills.
• Ability to process sales transactions and comfortable with cash handling.
• Professional attire and good hygiene are a must.
• Available to attend mandatory pre-season training.
• Flexibility and willingness to work during peak retail hours, such as evenings, weekends, and holidays.
• Available to work a minimum of 20 hours a week or as needed.

Nice To Haves

• Previous retail/assistant manager experience preferred.
• Photography experience preferred.
• Ability to stand for long periods while maintaining a festive demeanor.
• Ability to lift and carry equipment up to 10-25 pounds.

Responsibilities

• Promote a positive, collaborative environment and maintain core values and policies.
• Assist Lead Elf (Local Manager) with preparations for the opening day including hiring, inventories, equipment setup/testing, staff scheduling and training.
• Take high-quality photos of families and children with Santa.
• Help with Elf recruitment and training.
• Support fellow Elves with crowd control, photo sessions, or engaging with guests.
• Create a magical, Elf-friendly atmosphere and resolve customer issues with holiday cheer.
• Ensure proper setup and operation of the Santa Set.
• Lead by example and reinforce policies and procedures established by senior management.
• Troubleshoot technical issues and escalate to IT or Local Management when needed.
• Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting.

Benefits

• Career advancement opportunities.
• Flexible schedule.
• Referral program.
• One free photo package for friends and family per staff member.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed