Lead Electronic Payments Specialist

Tradition Capital Bank • Edina, MN

102d • $65,000 - $103,000

About The Position

The Lead Electronic Payments Specialist is responsible for overseeing the day-to-day work of the electronic payments (wires and ACH) team. This individual ensures the team delivers high-touch service to internal and external clients, supports the team in providing a wide range of administrative and clerical tasks, oversees the electronic movement of money, and demonstrates our Core Values.

Requirements

• A role model for core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously.
• Demonstrated commitment to timely, defect free and caring client service.
• Knowledgeable of bank policies, procedures, and regulations.
• Accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations.
• Responsibly manages increased risk/limit thresholds.
• Professional and client focused.
• Stay abreast to current trends in electronic banking (including online and mobile platforms).
• Able to perform at a high level in a fast-paced environment.
• Flexible to change in a growing organization.
• Aptitude for problem solving.
• Demonstrate a collaborative work style and respect for others.
• Ability to read and interpret documentation such as operating and procedure manuals.
• Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability.
• Excellent verbal and written communication skills.
• An independent, quick learner.
• Demonstrate a high level of organization and attention to detail.
• Able to prioritize and manage multiple projects/tasks.

Nice To Haves

• Accredited ACH Professional (AAP) and/or Accredited Payments Risk Professional (APRP) Certification.
• Working knowledge of National Automated Clearing House Association (NACHA) rules and how best to apply.
• Experience with Alkami online banking software.

Responsibilities

• Maintains data integrity through practiced supervision of system/payment processing activities.
• Adheres to applicable Federal, State, and local regulatory requirements in accordance with audit and compliance guidelines.
• Identifies, reports, and communicates changes to the department’s policies, procedures, and practices.
• Actively engages in shared phone and email accounts to provide exceptional service to the Bank’s clients.
• Ensures the Electronic Payments Specialist team efficiently processes checks, wire transfers, and ACH transactions with accuracy.
• Contributes to all-department awareness of payment processing products.
• Consistently reviews and supports the resolution of disputes/inquiries related to existing payments, incoming/outgoing wires, and ACH files.
• Protects bank and clients from financial loss with unwavering attention to detail.
• Composes and maintains accurate documentation for user guides, procedures, and workflows pertaining to both internal and external clients.
• Trains team on new systems and processes and maintains availability for ongoing support.
• Partners with Operations management to develop approach for training and development of the team.
• Responsible for delivering training that promotes growth and ensures high-quality work performed with consistency, accuracy, and adherence to procedures.
• Partners within and across teams to support client experience.
• Maintains strong communication with the Operations team and teams across the Bank.

Benefits

• Healthcare (medical with HSA, dental, and voluntary vision)
• Short-term and long-term disability
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2025)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (annual Insight Trip opportunities, up to $500 for grants and double match dollars)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees