Lead Electrical & Warranty Investigation Specialist

Innio • Houston, TX

13d • Onsite

About The Position

The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. As a very successful company, we are experiencing significant growth in the United States. Today, we help meet the world's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. By harnessing our history of energy industry firsts, along with the power of digital innovation, we will continue to deliver for the future. Welcome to a World of Innovation and Inspiration. Welcome to INNIO! Position Overview: The Lead Electrical & Warranty Investigation Specialist is responsible for leading the technical and warranty investigation activities related to electrical and electromechanical components and systems. This role owns the execution of component investigation projects and is accountable for investigation-related KPIs, including cycle time, quality, and documentation. Key responsibilities include driving collaboration across Warranty, Engineering, Quality, and Service teams; initiating technical and process improvements; and ensuring timely, accurate investigation outcomes that support warranty decisions and enhance customer satisfaction. This position will be onsite daily in Houston, TX.

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering or equivalent preferred; HTL electrical engineer certification or master craftsman qualification acceptable based on experience
• Minimum of five (5) years of experience working with electrical components and control systems; experience with reciprocating engine operation and maintenance is required
• Experience with data analysis techniques and technical reporting
• Experience using diagnostic tools, remote monitoring systems, and digital service platforms
• Willingness to travel within the Americas region up to 20%, based on business needs
• Willingness to participate in shift work and on-call support as required
• Valid driver’s license
• Must be legally authorized to work in the United States without current or future sponsorship

Nice To Haves

• Strong working knowledge of reciprocating engine technology, preferably in power generation or gas compression applications
• Demonstrated ability to troubleshoot complex mechanical, electrical, and control system issues
• Strong analytical and problem-solving skills, including experience with structured root cause analysis
• Ability to analyze engine control system data and apply findings to technical investigations
• Knowledge of electrically powered and actuated components and control systems
• Familiarity with microscopy and digital photography for component inspection and documentation
• Strong project management and organizational skills with attention to detail
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to varied audiences
• Strong interpersonal skills with a customer-focused, service-oriented mindset
• Ability to work independently with minimal supervision while managing multiple priorities
• Proven ability to collaborate effectively in a global, cross-functional, and multicultural environment
• Ability to work in both office and field environments, including standing, sitting, walking, reaching, climbing, and other physical activities as required

Responsibilities

• Lead the technical component investigation section of the investigation team
• Own and manage investigation cycle time and KPIs for electrical and mechanical component investigations
• Execute electrical investigations for components/systems and postprocess in ERP system
• Partner closely with the Warranty team to support resolution of high-urgency warranty cases
• Identify and implement actions to improve investigation lead time, quality, and case documentation
• Continuously improve warranty investigation cycle time to enable timely customer decisions
• Initiate, drive, and oversee detailed investigations in INNIO electrical laboratories, test rigs, and at supplier locations
• Support root cause identification and issue resolution at the component and subsystem level in collaboration with Engineering and Quality teams
• Compile, analyze, and document investigation findings, including warranty and component failure data
• Analyze data from engine control systems, retrieve data from myPlant, and upload summaries or written investigation reports to warranty cases
• Lead technical discussions with external experts, suppliers, and customers as required
• Advise and guide engineers during on-site investigations and complex technical cases
• Serve as a technical expert and focal point for electrical investigation topics within INNIO’s global engineering and service network
• Support the investigation team with third-level technical support for field-related issues
• Perform administrative and tracking activities related to investigation workflows
• Perform other duties as assigned to assist with successful operations and business continuity

Benefits

• INNIO offers a great work environment, professional development, challenging careers, and competitive compensation.
• INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees