Lead Electrical Product Support Engineer

SMC Corporation of America - US SMC Pneumatics, Inc - CAN • Noblesville, IN

114d

About The Position

This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on system analysis, electrical solutions, and mentoring of resources.

Requirements

• Bachelor’s degree in an electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding of the product development process.
• Competent understanding to apply project management principles, methodologies, and documentation.
• Novice understanding of CAE tools and results as applied to the product application process.
• Novice understanding of tolerance as it relates to design intent.
• Competent understanding of common industrial processes and/or controls.
• Competent understanding of material and component options by application.
• Competent understanding of schematics.
• Competent understanding of communication protocols.
• Competent in conducting research using corporate resources.
• Fluent at efficient use of time to effectively plan and execute multiple duties.
• Fluent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Competent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software.
• Fluent ability to take verbal and/or written direction on tasks, training, or departmental/company policies.
• Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.
• 4+ years (preferred) relevant work experience.

Responsibilities

• Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to an extended audience (technical and non-technical) of internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided and/or independent research on a variety of topics and provide summarized data results.
• Complete assigned tasks while providing suggestions for improving departmental processes.
• Provide hands-on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Participate on and/or lead teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 25%)
• Record daily activities.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree