Lead E-bike Mechanic

WHIZZ•Chicago, IL

2h•$23 - $25•Onsite

About The Position

WHIZZ, a leading provider of cutting-edge transportation solutions for delivery riders, is currently seeking an experienced Lead eBike Mechanic to join our dynamic team in Chicago. As a Lead eBike Mechanic at WHIZZ, you will be responsible for the team, assembly, maintenance, and repair of our eBike fleet. This is a full-time position that requires on-site work at our Chicago location.

Requirements

At least 2 years of experience as an eBike Mechanic or Bicycle Mechanic
Strong knowledge of eBike assembly, maintenance, and repair
Ability to lift heavy objects and stand for extended periods
Excellent communication skills and attention to detail
Problem-solving abilities and good diagnostic skills
Availability to work full-time hours on-site in Chicago

Responsibilities

Bike Maintenance & Repairs
Perform routine maintenance, diagnostics, and repair of e-bikes to ensure optimal performance. Troubleshoot and resolve mechanical and electrical issues on all bike models.
Inspect and repair REPO bikes and Returned Bikes within the required timeframes:
REPO bikes — inspected and repaired within internal service targets.
Returned Bikes — inspected and repaired within 6 days, with a work order created for each.
Assemble, inspect, and prepare new bikes for customer delivery.
Ensure all repairs are logged via official work orders in the system.
Team Coordination & Supervision
Train and onboard new mechanics, ensuring they follow all operational protocols.
Supervise day-to-day activities in the workshop, keeping the team focused and productive.
Monitor mechanic attendance, and coordinate with HR to report call-outs, tardies, and break compliance (clock-in/clock-out).
Motivate team members and provide guidance as needed.
Workshop Organization & Inventory
Ensure all work areas are kept clean, organized, and safe.
Oversee weekly parts fulfillment — ensure all received parts are properly sorted and stored.
Conduct a monthly inventory count of all parts and supplies, addressing any discrepancies.
Customer Service & Communication
Greet and assist customers in a professional, friendly manner, whether in person, by phone, or via email.
Explain e-bike features, safety protocols, and maintenance guidelines to customers.
Manage bookings, service updates, and repairs in the system.
Process payments and handle basic administrative tasks related to customer service.

Benefits

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
Commute on Us: Make your daily journey smoother and cost-effective.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.
Competitive Salary: $23-$25/h

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