Lead Driver Supervisor

MODERN DISPOSAL SERVICES. • Town of Lewiston, NY

70d

About The Position

The Lead Driver Supervisor provides daily leadership, direction, and coordination for the driver workforce, ensuring safe, efficient, and customer-focused waste collection operations. This position serves as the senior field leader, supporting the Operations Manager to include multiple driver supervisors and route teams, ensuring operational consistency and adherence to company standards. The Lead Driver Supervisor acts as the bridge between the Operations Manager and driver supervisors, driving accountability, assisting supervisors, and leading initiatives that improve safety, productivity, and service quality.

Requirements

• High School Diploma or GED required; associate or bachelor’s Degree preferred.
• Minimum 5 years of experience in transportation, logistics, or solid waste operations.
• Minimum 3 years in a supervisory or lead-level capacity overseeing multiple teams or supervisors.
• Proven leadership and mentoring skills.
• Strong operational and analytical mindset; ability to manage metrics and drive improvement.
• Excellent communication skills, both written and verbal.
• Skilled in conflict resolution, performance management and employee engagement.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong proficiency with MS Office (Excel, Word, Outlook); familiarity with routing or dispatch systems preferred.
• Commitment to integrity, accountability, and operational excellence.

Responsibilities

• Provide daily guidance as directed by the operations manager to support Driver Supervisors as well as manage their respective driver teams and LOB.
• Partner with the Operations Manager to plan and execute operational strategies and initiatives across all routes.
• Ensure all collection routes are adequately staffed, compliant with DOT regulations, and performing efficiently.
• Monitor performance metrics (missed stops, route hours, safety, overtime) and coach driver teams to exceed targets.
• Collaborate with the routing team to optimize and service routes and improve efficiency across the operation.
• Identify and implement process improvements that enhance operational performance and reduce costs.
• Ensure consistent communication and coordination between drivers, maintenance, dispatch, and management.
• Support launch and execution of new technology, safety programs, or operational procedures.
• Serve as a senior point of contact for escalated service or customer issues, ensuring timely resolution.
• Partner with Sales and Customer Service teams to support service quality, retention, and new business opportunities.
• Promote a customer-first culture through consistent coaching and field engagement.
• Collaborate with Safety and HR teams on training and compliance as needed.
• Champion a zero-incident mindset across all operational teams.

Benefits

• Medical, Dental and Vision Coverage
• Retirement Savings with Employer Match
• Health Savings Accounts
• Voluntary Insurance Products
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Direct Deposit/Electronic Paystubs
• Discount Memberships
• Company-Sponsored Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees