Lead Domain Engineering Specialist

Veeam Software

About The Position

As a Lead Domain Engineering Specialist, you will drive successful onboarding, adoption, and long-term value for customers using Veeam Data Cloud solutions across Microsoft 365, Entra ID, Salesforce, and Azure. You’ll act as a trusted technical partner, helping customers achieve their business outcomes while representing their needs internally. This role combines deep technical expertise with customer advocacy to deliver an exceptional post-sales experience at scale.

Requirements

10+ years of experience in technical success, customer success, or a related post-sales discipline
Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies
Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators
Excellent communication skills with a customer-focused, empathetic approach to problem-solving
Experience collaborating with cross-functional and global teams
Adaptability in a fast-paced, evolving role and environment
General knowledge of supporting infrastructure such as servers, storage, and networking

Nice To Haves

Experience using ServiceNow and Salesforce in a customer-facing environment
Bilingual fluency in English and Spanish
Prior experience supporting SaaS products and enterprise customers globally
Interest in driving product adoption, customer advocacy, and scalable success programs
Comfort working remotely, with up to 20% travel

Responsibilities

Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity
Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed
Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary
Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences
Align Veeam solutions to customer business objectives and use cases to maximize value realization
Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth
Develop and maintain internal documentation and contribute to continuous process improvement

Benefits

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning