Lead Dispensary Tech

AYR Wellness • Lewis Center, OH

40d

About The Position

The Lead Dispensary Technician is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training, and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years' experience with customer service in a fast-paced retail environment
• Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Relationship Building Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
• Performs other duties as assigned by Management staff
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees