Lead Dispensary Sales Associate

Fluent•New York, NY

41d•Onsite

About The Position

As a Lead Dispensary Sales Associate (Lead DSA), you are a salesperson and will be the first point of contact for our customers when they enter the store and the face for Fluent. You will help create the energy and excitement around Fluent products, provide the right solutions, and provide the knowledge needed for patients to use our products safely. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other. It starts with you reviewing a doctor's recommendation, and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer. The Fluent Lead Dispensary Sales Associate plays a pivotal role in fostering exceptional patient experiences, achieving sales goals, and supporting overall dispensary success. This multifaceted role combines patient care expertise with product knowledge and delivery services.

Requirements

High School Diploma
Must be computer literate and capable of accurate data entry
Must hold valid authorization to work in the U.S.
Valid driver's license and in good standing
Per state law, you must be at least 21 years of age.
One+ years sales experience

Nice To Haves

Experience in customer service and receptionist capacities a plus
Dispensary-related experience a plus

Responsibilities

Deliver exceptional service while exceeding sales goals by establishing trust, addressing patient needs, and providing in-depth product education.
Utilize in-depth knowledge of medical cannabis to assess patient needs, recommend suitable products, and provide ongoing support.
Maintain a professional and discreet demeanor, upholding patient privacy and adhering to all state and company policies.
Strive to increase dispensary, team, and personal sales through consistent goal achievement and effective customer engagement.
Conduct accurate inventory counts, prepare sales reports, and manage stock levels to ensure patient needs are met.
Follow up with patients to address any questions or concerns, fostering ongoing positive relationships.
Safely and efficiently deliver medical cannabis to patients, adhering to all legal and safety regulations. As an integral part of this role, Lead DSAs may also deliver products to vendors.
Maintain clear communication with patients, colleagues, and management regarding customer needs, sales performance, and delivery logistics.
Assist in training new staff members
Prepare daily and weekly deposits and reconciliation
Daily cash counts
Opening and closing procedures
Manage OTC/Apparel inventory
Ensuring clear communication of announcements discussed on manager calls to sales team
Joining and participating in weekly manager calls
Overseeing home delivery team to ensure proper vehicle maintenance and compliance with documentation.
Contribute to a positive and professional work environment.
Prioritize a safe and clean work environment, conducting oneself with integrity and adhering to all company policies and state regulations.
Actively participate in training programs, seminars, and conferences to stay up-to-date on industry trends and best practices.