Lead Dispatcher

Cityblock Health

246d • $32 - $48

About The Position

This role is a senior part of the Care Traffic Control department, which provides 24/7 access to care and support of care delivery across the org. The Lead Dispatcher is a supervisory position supporting 6-10 remote dispatchers, collectively operating a 24/7 dispatch operation.

Requirements

• Minimum: High school Diploma or GED.
• Plus: Federal Emergency Management Agency IS-201.A, IS-242.A, IS-922.A.
• Preferred: Associates Degree.
• 5+ years in Emergency Medical Services, Fire Suppression with medical responsibilities, Public Safety Access Point (Dispatch center), operational command center, ambulance dispatch.
• At least two years of recent, paid work experience must have included supervisory responsibilities.

Nice To Haves

• Experience as a supervisor.
• Prior Communications Training Officer, Field Training Officer, Public Safety Telecommunicator I Instructor, with formative experience in the direct provision of services.
• Excellent communication skills, including the ability to effectively interact with members and colleagues alike.
• The ability to think quickly and solve problems in the moment.

Responsibilities

• Empower the team to calltake, coordinate patient flow and field resource assignment, and maintain currency in key process, concepts, and skills.
• Serve as a super user and trainer on internal scheduling, dispatch, coordination systems as well as Talkdesk or other call center applications to provide best-in-class customer service.
• Conduct formal performance reviews using quality rubrics, data, and quality assurance systems.
• Train Dispatchers to educate members on our virtual services, coordinate verbal and electronic consents to treat, conduct assessments, and enable access to care.
• Draft development and advancement opportunities for implementation within the department.

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company's equity program
• Paid time off, including vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED