LEAD DISPATCHER (FULL TIME)

Crothall Healthcare • Newington, CT

387d • $41,600 - $41,600

About The Position

The Lead Dispatcher position at Crothall Healthcare involves coordinating and monitoring Patient Transportation services, ensuring timely and accurate dispatch of transportation requests. This role is essential in providing quality customer service and managing the activities of transporters to enhance healthcare experiences.

Requirements

• Previous dispatch experience is preferred.

Responsibilities

• Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch.
• Provides quality customer service by offering one-on-one attention to detail.
• Applies knowledge of basic patient transport concepts and infection control practices.
• Determines and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely task completion.
• Monitors procedures related to availability and task completion, following up on service issues.
• Ensures requests are addressed efficiently and timely according to departmental standards.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers.
• Monitors daily sign-in/out procedures.
• Develops positive customer service relationships with patients, families, visitors, and staff.
• Ensures accurate and timely dispatch of transport requests.
• Maximizes staff productivity and resolves complaints related to service.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees