Lead Director - Software Engineering - Commercial Claims

CVS Health • Hartford, CT

12d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Lead Director of Software Engineering is responsible for leading engineering teams that support the development, maintenance, and modernization of legacy systems—primarily IBM Mainframe platforms—used for commercial claims routing, adjudication, and operational reporting. This role ensures the reliability, scalability, and compliance of claims platforms, while partnering with cross-functional stakeholders to deliver strategic outcomes aligned with enterprise goals.

Requirements

• 15+ years of experience in software engineering, with 7+ years in leadership roles.
• Experience with legacy platforms supporting high-volume, business-critical workflows; IBM Mainframe experience is a strong plus but not required.
• Proven experience managing large-scale adjudication systems and leading modernization efforts.
• Strong understanding of regulatory compliance in claims processing.

Nice To Haves

• Excellent communication and stakeholder management skills.
• Familiarity with enterprise reporting platforms and data warehousing.
• Experience with Agile methodologies adapted for legacy environments.
• Leadership in matrixed organizations and cross-functional team management.

Responsibilities

• Own engineering strategy and execution for commercial claims systems, including routing, adjudication, and operational reporting.
• Lead teams working on legacy platforms, with a focus on IBM Mainframe technologies (e.g., COBOL, JCL, DB2, CICS), while welcoming transferable experience from other legacy environments.
• Collaborate with product, design, data, and business leaders in a “Five-in-a-Box” model to deliver integrated solutions.
• Drive modernization initiatives such as API enablement, data extraction, AI Adoption and selective migration to hybrid architectures.
• Ensure compliance with regulatory requirements and internal audit standards across claims workflows.
• Promote engineering excellence through structured change management, performance optimization, and automation.
• Manage vendor relationships and ensure seamless integration with external systems and services.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director