Lead Director, Sales & Account Management - Washington State

CVS Health • Fredericksburg, VA

1d • $105,000 - $231,132

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Responsible for leading a team of sales executives and account managers in the Washington market. Develops strong personal and collaborative relationships with an assigned book of business/territory and to achieve customer satisfaction, revenue, membership, and earnings objectives. Work collaboratively with counterparts in Sales to ensure the Aetna Brand promise/experience is delivered to our Plan Sponsors/Producers. Fundamental Components: Sets, communicates, and executes strategy and performance measures in line with company, segment, region, and market goals for both membership and profitability. Leads business development activities in pursuit of new growth channels and identifies potential new clients in a specified territory or geographic area. Partners with sales resources on strategic account development and strategy execution. Develops and executes account management strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development. Oversees existing business strategy implementation across assigned segment. Analyzes competitive environment to support and improve pricing, underwriting and product development strategies as well as service approach and sales efforts. Cultivates and maintains strong relationships with all constituents (producers, plan sponsors, providers, customers, regulatory agencies) Recruits, attracts, and retains a diverse workforce and engages and develops them through mentoring, coaching, and making available tools and resources. Partners with cross-functional team and represents sales to ensure internal and external constituent needs are met; removes organizational barriers that impact cross-functional work required to achieve results. Educates constituents on Aetna specific policies, product information, and procedures as well as industry issues and related current key business issues. Monitors market conditions to identify and implement shifts in strategic direction as needed. Uses a variety of communication methods to effectively communicate complex messages.

Requirements

• 7- 10 years of sales and account management experience with demonstrated leadership in sales strategy development and execution, accountability, and innovative sales approaches.
• Direct and broker sales experience.
• Relevant industry experience with complex sales and/or client management.
• Ability/experience leading a team of account managers and sales staff.
• Ability to travel as needed in assigned territory.
• Health & Life license required.

Nice To Haves

• Knowledge of Medical Health Insurance Benefits.
• Preferred Location: Northwest Region.

Responsibilities

• Sets, communicates, and executes strategy and performance measures in line with company, segment, region, and market goals for both membership and profitability.
• Leads business development activities in pursuit of new growth channels and identifies potential new clients in a specified territory or geographic area.
• Partners with sales resources on strategic account development and strategy execution.
• Develops and executes account management strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
• Oversees existing business strategy implementation across assigned segment.
• Analyzes competitive environment to support and improve pricing, underwriting and product development strategies as well as service approach and sales efforts.
• Cultivates and maintains strong relationships with all constituents (producers, plan sponsors, providers, customers, regulatory agencies)
• Recruits, attracts, and retains a diverse workforce and engages and develops them through mentoring, coaching, and making available tools and resources.
• Partners with cross-functional team and represents sales to ensure internal and external constituent needs are met; removes organizational barriers that impact cross-functional work required to achieve results.
• Educates constituents on Aetna specific policies, product information, and procedures as well as industry issues and related current key business issues.
• Monitors market conditions to identify and implement shifts in strategic direction as needed.
• Uses a variety of communication methods to effectively communicate complex messages.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager