Remote Lead Director of Technology & Operations

Jobgether • New York, NY

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Technology & Operations - REMOTE. In this pivotal role, you will be instrumental in shaping the technological landscape of our Managed Services Provider. You will oversee the operational and technical framework of the organization, ensuring alignment of technology strategy with business objectives. Your leadership will be crucial in enhancing service delivery excellence and implementing continuous improvement initiatives. Working closely with executive leadership, you will also play a key role in mentoring teams and managing client engagements to deliver optimal solutions.

Requirements

• 8–15 years in IT, MSP, or technology services experience.
• Prior leadership experience in an MSP or IT services organization.
• Strong knowledge of Microsoft ecosystems, cybersecurity, and modern IT stacks.
• Proven ability to scale teams and enhance operational maturity.
• Strategic thinker with a strong execution orientation.
• Ability to remain calm under pressure, structured, and process-driven.
• Proven mentorship and people leadership capabilities.

Responsibilities

• Define and execute the technology strategy aligned with business goals.
• Evaluate and implement emerging technologies to maintain competitive advantage.
• Oversee core MSP platforms and ensure robust cybersecurity standards.
• Standardize and optimize service delivery processes and documentation.
• Lead, mentor, and develop the technical team for operational excellence.
• Oversee hiring processes and maintain high standards in recruitment.
• Develop and translate client business needs into effective technical solutions.

Benefits

• Health insurance coverage.
• Dental/Vision insurance options.
• 4 weeks of Paid Time Off (PTO).
• Flexible and remote-first work culture.
• Opportunity for clear authority and accountability.
• Professional development budget and paid certifications.
• Attendance at MSP-specific conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees