Lead Director Network Platform Solutions

CVS Health • Hartford, CT

1d • $100,000 - $231,540

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are recruiting to fill a critical leadership position on the Network Platform Solutions team. The role will serve as the general manger for a new Provider Relationship Management Platform, responsible for a team dedicated to delivering and operating the new platform. The leader will work closely with business and technology stakeholders to prioritize business needs, develop a strategic roadmap, and implement solutions that deliver value and position the organization for success. This role will be required to draw on continuous improvement methodologies to ensure delivery of scalable solutions that drive material impact to our operations.

Requirements

• Strong strategic thinking with the ability to develop and execute roadmaps against business priorities using strategic planning and management methodologies such as OKRs.
• Strong leadership, executive communication, and stakeholder management skills
• Ability to balance competing priorities.
• Strong problem‑solving and decision‑making abilities across ambiguous and dynamic environments
• Minimum 10 years of experience in platform management and or technology strategy leadership roles
• Proven success managing large scale cross functional technology platforms or products, preferably in the healthcare space.
• Experience leading teams using continuous improvement methodologies.
• Experience working in agile and hybrid environments.

Nice To Haves

• Experience implementing and/or working on Customer Relationship Management platforms or other similar platforms
• Experience with account management principles

Responsibilities

• Provide strategic leadership by serving as the business owner of our Provider Relationship Management assets owning the platform strategy and developing and executing a multi‑year platform roadmap aligned to business priorities, customer needs, and enterprise strategy
• Set and communicate investment priorities, facilitate business case development, and guide funding decisions
• Champion delivery of measurable business outcomes, tying product work directly to growth, cost, quality, and provider experience objectives
• Develop and ensure operational and service excellence and adherence to SLAs and Key Performance Indicators, mange ad-hoc requests, and ensure compliance with regulatory requirements
• Lead and mentor a high performing team fostering a culture of accountability, continuous learning, and collaboration
• Promote a product mindset through continuous improvement methodologies to implement new platform capabilities, improve operational efficiency, and ensure project delivery rigor
• Provide cross functional leadership by working with IT, business customers, and other stakeholders to implement operational processes and performance tracking to ensure consistent delivery that is both on time and on budget
• Plan and execute change management activities to drive adoption and ensure smooth transitions for end users during enhancements, new features, and process changes

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director