Lead Director Digital Product

CVS Health • New Albany, OH

6d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Lead Director will drive strategic initiatives to enhance provider self-service capabilities through conversational AI solutions across IVR and web chat channels. This role will manage product managers and collaborate with cross-functional stakeholders to deliver scalable, customer-centric solutions that reduce call volume and improve provider satisfaction.

Requirements

• 10 years of experience in product management, product strategy, or a related field, preferably within the healthcare or technology sectors.
• 1+ generative AI and AI/NLP technologies and their application in enhancing user experiences.
• 8+ years of experience with data analysis and metrics-driven decision-making to assess product performance and user satisfaction.
• 8+ years of experience with agile methodologies and tools for product management (e.g., JIRA, Trello).
• 5+ years of people leader experience with demonstrated ability to build and lead high-performing teams, fostering a culture of innovation and accountability.
• 3+ years of experience leading product development from concept to launch, with a focus on self-service solutions.

Nice To Haves

• Strong communication skills to effectively convey product vision, strategy, and progress to senior leadership and stakeholders.
• Ability to foster a collaborative environment that encourages open communication and idea sharing.
• Experience in the healthcare industry, particularly with health plans, provider networks, or health technology solutions.
• Experience with financial modeling and forecasting to support strategic decision-making.
• Knowledge of cost-benefit analysis and its application in product development and investment decisions
• Strong negotiation skills to work effectively with external vendors and partners.

Responsibilities

• Product Strategy & Execution Define, own, and communicate the product vision, strategy, and roadmap for provider agentic powered self-service capabilities, ensuring alignment with business objectives and customer needs.
• Oversee portfolio of initiatives to drive provider self-service, including adoption Lead the end-to-end delivery of features and experiences, focusing on usability, and the unique needs of health plan members and providers
• Champion investment cases and business cases to secure resources and support for initiatives
• Drive backlog prioritization, roadmap planning, and continuous improvement.
• Partner with business leaders, IT, and external vendors to ensure seamless integration of self-service solutions.
• Communicate progress, risks, and outcomes to senior leadership
• Identify opportunities to leverage AI/NLP technologies for enhanced experiences.
• Implement metrics-driven improvements to increase adoption and satisfaction.
• Leadership & Team Development Build, coach, and inspire high-performing, agile product teams; foster a culture of innovation, accountability, and continuous improvement.
• Establish clear team norms, provide actionable feedback, and support career development through stretch goals and visibility opportunities.
• Promote a customer-centric culture where teams proactively monitor product health and drive toward a shared north star vision.
• Financial Stewardship Manage annual budget to maximize ROI and value delivery.
• Monitor financial performance and ensure alignment with strategic objectives.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees