Lead Director - Digital Product Management (Pharmacy Services Financial Technology Solutions)

CVS Health • Buffalo Grove, IL

19d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you! We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product. As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time. What you will do: Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations. Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners. Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream) Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models

Requirements

• 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
• 3+ years of experience leading and developing teams
• 3+ years of experience in healthcare and/or insurance
• Experience working in an agile environment and leading decentralized teams
• Ability to travel at least 25% per year

Nice To Haves

• Pharmacy Benefits Management or healthcare experience
• BI or Analytics Product Management experience
• High technology and data acumen
• Experience product transformation, activation and operational model within complex environments across large organizations
• Experience problem solving and consulting within complex environments across large organizations
• Experience facilitating cross-functional teams’ efforts with an appreciation for diverse perspectives and experience
• Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
• Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
• Critical thinker with the ability to make informed choices in a high-pressure environment
• Build and maintain strong relationships across key stakeholders and constituents
• Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences

Responsibilities

• Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
• Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
• Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
• Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
• Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
• Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
• Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
• Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director