Lead Direct Service Provider - Nogales
About The Position
Under the general direction of the Direct Service Manager, a Direct Service Lead is responsible to provide support, guidance, direction, re-direction to the children attending Community direct-care services, and outpatient services. Direct Service Lead will oversee Direct Service Providers who deliver services that support youth with emotional, physical and mental health challenges. Direct Service Lead are also responsible to assist in the training of new providers, complete monthly summaries and intakes as well as be the point of contact for Direct Services Providers in their assigned area in the absence of their immediate Direct Service Manager. The Direct Service Lead also supports parents and caregivers in navigating behavioral health systems and helps families reach their treatment goals. This includes delivering tailored interventions that promote the strengths of the child or youth, facilitating support groups, and maintaining accurate member documentation. Collaboration with case managers, caregivers, and other support professionals is essential for success. The Direct Service Lead often attends or facilitates Child and Family or Adult Recovery Team Meetings and provides clinical interventions aligned with members’ Individual Service Plans. This role includes administrative responsibilities, particularly when the site manager is unavailable. The Direct Service Lead must be familiar with agency policies, maintain billable productivity, and complete all required documentation and training to meet agency and licensing standards. Evening and weekend hours are expected to meet family needs, and travel may be required up to 50% of the time, with in-home or community-based services provided.
Requirements
- High school diploma or GED
- Two years of experience in the Behavioral Health field or a relevant bachelor's degree
- Strong verbal and written communication skills
- Organizational ability
- Proficiency in Microsoft Office
- Empathy
- Collaborative skills
- Knowledge of local behavioral health systems
- Valid driver’s license
- Reliable transportation
- Required insurance coverage
- CPR/First Aid certification
- Current or eligible fingerprint clearance card
- Ability to lift up to 50 pounds
- Ability to work in varied indoor and outdoor conditions
- Ability to travel between locations
- Ability to climb stairs
- Ability to operate office equipment
Responsibilities
- Provide support, guidance, direction, re-direction to the children attending Community direct-care services, and outpatient services.
- Oversee Direct Service Providers who deliver services that support youth with emotional, physical and mental health challenges.
- Assist in the training of new providers
- Complete monthly summaries and intakes
- Be the point of contact for Direct Services Providers in their assigned area in the absence of their immediate Direct Service Manager.
- Support parents and caregivers in navigating behavioral health systems and helps families reach their treatment goals.
- Deliver tailored interventions that promote the strengths of the child or youth
- Facilitate support groups
- Maintain accurate member documentation.
- Attend or facilitates Child and Family or Adult Recovery Team Meetings
- Provide clinical interventions aligned with members’ Individual Service Plans.
- Maintain billable productivity
- Complete all required documentation and training to meet agency and licensing standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
