Lead Development Specialist, Security

Johnson Controls

77d • $18 - $24

About The Position

THIS IS A HYBRID POSITION. Candidates can reside anywhere in the U.S within proximity to a local JCI branch location. Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are One-Team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Requirements

• 0-2 years of Inside Sales, telemarketing, or customer interaction experience.
• Customer-focused with a passion for delivering high-quality client experience.
• Strong communicator and active listener with a consultative approach.
• Team-oriented and able to build effective working relationships.
• Organized and able to prioritize tasks and execute as needed.

Nice To Haves

• 2-4 years of Inside Sales, telemarketing, or customer interaction experience.
• Track record of over-achieving goals.
• Demonstrated ability to influence account decision makers at key levels.
• Strong phone presence and experience dialing a high volume of calls (45-60 avg.) per day.

Responsibilities

• Manage an intake queue that includes a variety of Johnson Controls (JCI) products and services, tailored for both existing clients and potential whitespace opportunities.
• Engage clients via phone and email to qualify leads and schedule meetings for Security Front Line Sales or Security Inside Sales representatives.
• Initiate proactive outreach to clients using phone and email, guided by a consultative approach that prioritizes understanding over selling.
• Apply active listening and strategic questioning techniques to uncover client needs, pain points, and business challenges.
• Utilize CRM tools and lead management platforms to assess inbound inquiries, ensuring each lead meets qualification criteria before handoff.
• Convert qualified leads to scheduled appointments for Security Front Line Sales or Inside Sales representatives, maintaining a high conversion rate.
• Build and manage a dynamic pipeline by consistently following up with prospects and re-engaging dormant leads.
• Partner closely with sales teams to ensure seamless lead handoff and alignment on messaging, timing, and client expectations.
• Stay up to date on JCI’s evolving product and service offerings, especially within the security portfolio.

Benefits

• Competitive Pay and Sales Incentive Plan
• Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Businesses and Geographies
• Comprehensive Benefits Package, including Retirement Savings Plan, Pension, Extended Health Care, and Dental
• Refer-A-Friend Bonuses
• Encouraging, supportive, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees