Lead Development Representative 2

Dexcom

4d•$23 - $34•Remote

About The Position

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Shift time specific to region assigned Meet the team: We are looking for an energetic and detail-oriented person to join our Customer Support team. As a key member of this team, you are responsible for engaging and connecting with each customer, lead generation, and providing a high-quality customer experience. Each day offers new and exciting challenges as you interact with new prospects from different marketing initiatives.

Requirements

You are a self-starter with a positive outlook and outstanding interpersonal abilities
You provide excellent customer service through active listening on every interaction
You aim to resolve issues on the first interaction by being proactive, patient, empathetic and understanding
You adhere to all client and regulatory compliance laws (HIPAA)
You can build strong relationships with customers, peers and colleagues and you have the flexibility to adapt within a fast-paced growing environment
You understand the importance of our roles in improving the lives of those living with diabetes
Required qualifications include logical problem-solving skills, availability to work various shifts, ability to use Window operating systems and predictable and reliable attendance.
Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Nice To Haves

Preferred qualifications include 3-4 years of customer service and insurance benefits experience, excellent oral and written communication skills, some technical background and bilingual in English and Spanish.

Responsibilities

Outbound call representative focused on qualifying prospects and guide along the purchase process
Complete lead conversions by capturing required information from the customer
You will handle all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Connect and inspire customers to be excited about the Dexcom CGM, and clearly explain system features and benefits with recommendations on how to obtain Dexcom CGM
You will provide clear and concise explanations to customer inquiries in an organized and timely manner
You will troubleshoot and resolve customer issues using desktop applications
You will compassionately handle sensitive situations surrounding healthcare needs
You adhere to all client and regulatory compliance laws (HIPAA), FDA approved usage and documentation
This position assumes and performs other duties as assigned

Benefits

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

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