Lead Desktop Support Tech

Cognizant Technology Solutions • New York, NY

72d • $79,000 - $92,500

About The Position

Cognizant is seeking a Desktop Support Lead for a full-time opportunity in New York, NY. The salary range for this role is between $79,000 and $92,500 depending on skills and qualifications of the candidate. This is an onsite role in New York City. Applicants must have be willing to work from the office 5 days a week and have valid US work authorization. We are unable to offer visa sponsorships. Applications will be accepted till 10/20/2025.

Requirements

• 8 plus years of work experience with Windows 11.
• 8 years of experience with Auto Pilot and Intune.
• 8 years of experience with video conferencing, Webex, webinars and presentations.

Responsibilities

• Reporting to the Global Local IT Manager the IT Deskside Support Lead is responsible for delivering onsite second line technical support to the client`s New York office.
• Dealing with the technical aspects of people processes, equipment and kit supply, and the troubleshooting of hardware, software and communications infrastructure.
• Documenting continually evolving processes.
• Overseeing team tasks, serving as the site contact, and managing stakeholders' expectations with proficiency.
• Senior technical troubleshooting skills to solve complex problems and train & mentor Desktop Analysts.
• Key technical contributor with a willingness to take initiative to follow up on issues, projects and deadlines.
• Preparing and maintaining technical documentation and knowledge articles for use throughout the enterprise.
• Working as part of the team responsible for the overall delivery of Local IT support including build, configuration, installation, relocation, troubleshooting and maintenance of IT hardware and software.
• Supporting mobile devices (iPhone & iPad).
• Installation, maintenance and troubleshooting of telephony equipment, including handset, switch and voicemail administration.
• Planning, coordination and execution of office/desk moves.
• Meeting room technical support including Video Conferencing, Webex and Webinars and presentations.
• VIP Support, Conference and Hearing/Litigation support.
• Serving as liaison with fellow IT support departments.
• Supporting the training of users in various Technology as required.
• Working with vendors or other technical resources to troubleshoot desktop support issues.
• Striving to deliver the overall IT goals of providing a world class service to our legal teams in the Clients Office.
• Documenting and auditing customer interactions in the incident management system including asset management.
• Researching and supporting enterprise desktop solutions using industry standard tools.
• Working closely with required central IT teams including the IT Service Desk to improve the speed and clarity of local IT support requests.
• Undertaking local projects required by the office.
• Being willing to carry out shift work, weekends and on-call as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees