Lead Desktop Support - great opportunity - to 70k !!! (SK)

Phaxis • Indianapolis, IN

438d • $65,000 - $70,000 • Hybrid

About The Position

The Lead Desktop Support position is a key role responsible for overseeing IT support and service desk operations. This position requires a strong leader who can provide high-level L2 and L3 support to users both on-site and remotely, ensuring efficient troubleshooting and resolution of technical issues.

Requirements

• Experience leading IT support teams.
• Strong knowledge of L2 and L3 Desktop and Helpdesk support services.
• Proficient in troubleshooting software and computer peripherals.
• Experience with Active Directory and Group Policy.
• Ability to support Desktop and Laptop computers, printers, and other equipment.
• Familiarity with MS Office, Office 365, and Skype for Business.

Nice To Haves

• Knowledge of Windows Servers.
• Experience with Cloud services, particularly AWS.
• Application Support experience.

Responsibilities

• Lead IT Support and Service Desk Support teams.
• Provide high-level L2 and L3 Desktop and Helpdesk support services to users.
• Troubleshoot software and computer peripherals, including Active Directory and Group Policy.
• Provide support for Desktop and Laptop computers, printers, and other equipment.
• Support MS Office, Office 365, and Skype for Business.
• Suggest improvements to operations.

Benefits

• Competitive salary range of $65k to $70k.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed