Lead Designer

MiniMed

3d

About The Position

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role MiniMed.com is seeking a strategic, hands-on Senior Designer to lead experience design across our direct-to-consumer and ecommerce transformation initiatives. This role will shape how customers discover, evaluate, purchase, onboard, and engage with MiniMed products and services across digital touchpoints. The ideal candidate can move fluidly from future-state vision and journey mapping to wireframes, prototypes, testing, and polished execution. They bring strong experience designing for complex digital ecosystems, translating emerging capabilities into intuitive customer experiences, and partnering closely with product, marketing, engineering, and business stakeholders to deliver measurable outcomes. This person should be equally comfortable defining the experience strategy and driving the tactical design work needed to bring it to life.

Requirements

• Requires a Baccalaureate Degree and minimum of 10 years of relevant experience, or advanced degree with a minimum of 8 years of relevant experience.

Nice To Haves

• 6+ years of experience in digital product design, UX/UI, service design, or ecommerce experience design.
• Strong portfolio demonstrating end-to-end design work across complex digital products, customer journeys, and transactional or account-based experiences.
• Experience designing for D2C, ecommerce, customer experience transformation, or digitally enabled service ecosystems.
• Ability to move from strategy to execution, including journey mapping, concept development, prototyping, testing, and delivery.
• Strong systems thinking, with the ability to simplify complexity into intuitive, scalable experiences.
• Experience designing interaction models, experience frameworks, or reusable patterns that can scale across a broader platform or ecosystem.
• Strong cross-functional collaboration skills, with experience working closely with product, engineering, marketing, and senior business stakeholders.
• Ability to influence direction through strong communication, facilitation, and design storytelling.
• Proficiency in modern design and prototyping tools such as Figma.
• Experience using customer research, behavioral insights, and analytics to inform design decisions.
• Comfort operating in fast-moving transformation environments where ambiguity, iteration, and influence are critical.
• Experience improving multi-step customer flows such as discovery, comparison, signup, checkout, onboarding, or account management.
• Experience in service design and journey-based transformation work across large-scale digital experiences.
• Familiarity with experimentation, conversion optimization, and digital growth initiatives.
• Experience contributing to or evolving design systems in complex organizations.
• Experience translating new technologies, including AI-enabled capabilities, into intuitive and high-value user experiences.
• Experience working in healthcare, wellness, regulated environments, or other high-consideration consumer decision journeys is a plus.

Responsibilities

• Lead design for key D2C and ecommerce initiatives across MiniMed.com, including product discovery, consideration, conversion, onboarding, retention, and account experiences.
• Translate business goals, customer needs, technical constraints, and platform opportunities into clear, intuitive digital experiences.
• Create customer journey maps, service blueprints, wireframes, prototypes, and high-fidelity designs that improve usability, conversion, and long-term engagement.
• Design scalable interaction models and experience frameworks that can support multiple touchpoints, user needs, and future digital capabilities.
• Partner with product managers, engineers, marketers, and cross-functional leaders to define vision, prioritize opportunities, and accelerate execution.
• Conduct user research, interviews, and testing to validate concepts, identify friction points, and inform roadmap direction.
• Help shape the end-to-end experience strategy for ecommerce transformation, ensuring consistency across the customer lifecycle.
• Contribute to design systems, interaction patterns, and best practices that enable speed, consistency, and scalability across teams.
• Present design rationale and influence senior stakeholders through clear storytelling, prototypes, and customer-centered recommendations.
• Use data, research, and customer insight to continuously optimize experiences and improve business performance.

Benefits

• MiniMed offers a competitive salary and flexible benefits package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
• This position is eligible for a short-term incentive called the Short Term Incentive (STI).
• Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account.
• In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program.
• Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level