Lead, DC Operations, Shipping (B-Shift)

Tory Burch • McDonough, GA

77d

About The Position

As a Lead, DC Operations, you will support daily operations by helping to direct workflow and supporting associates in assigned team while rolling up your sleeves to help get the job done. By prioritizing tasks, training team members, ensuring compliance with safety and company policies, and supporting process improvements, you will positively impact the team’s ability to achieve and maintain efficiency, accuracy and productivity. Assigned team sizes are generally less than 8 associates.

Requirements

• H.S. Diploma/G.E.D or equivalent relevant work experience required.
• 1.5+ years of related experience working in a distribution environment.
• Experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Demonstrated understanding of operational processes and workflows.
• Excellent organizational and problem-solving skills with an ability to prioritize competing demands effectively.
• Strong interpersonal skills and ability to establish, maintain, and leverage professional relationships at all levels.
• Excellent verbal and written communication skills.
• Must have English proficiency (speaking and understanding).
• Able to lift and move up to 35 lbs.
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours.
• Must be willing to work overtime as needed, including weekends and holidays.

Nice To Haves

• Experience in a multi-channel, highly automated Distribution Center.
• Experience in a high volume/high value distribution center.

Responsibilities

• Assist, understand, and execute daily operational plans.
• Partner with leadership to ensure adherence to expressed plans related to labor scheduling, resource allocation and workflow coordination required to meet plan.
• Direct the workflow of associates in assigned team, ensuring efficient work allocation and floor coverage.
• Monitor productivity, identify bottlenecks, and provide solutions to maintain an optimized workflow.
• Monitor aged orders, priority shipments, and order fulfillment processes to meet service level agreements (SLAs).
• Ensure inbound and outbound shipments are processed accurately and efficiently.
• Ensure all team members follow safety policies, standard operating procedures (SOPs), and equipment operation guidelines, promoting a 5S culture.
• Conduct equipment and facility inspections, reporting any unsafe conditions or hazards.
• Identify unsafe behaviors and performance trends and escalate for further support.
• Maintain warehouse security by ensuring proper handling of product and adherence to safety protocols.
• Monitor system-generated reports (e.g., carton aging, inventory variance, short picks) and take appropriate actions.
• Assist in optimizing warehouse space utilization to ensure proper stock placement.
• Participate in process improvement initiatives, studies, and projects to enhance efficiency and accuracy.
• Act as the first point of contact for associates to discuss workflow issues, concerns, or process improvements.
• Support supervisor in monitoring attendance, policy adherence, and performance management.
• Provide coaching to associates as it relates to completion of the assigned tasks.
• Foster a positive and collaborative team environment that encourages engagement and accountability.
• Train and cross-train associates across various departments.
• Identify, research and solution for issues, challenges and discrepancies as they arise to prevent workflow disruptions, escalating as needed.

Benefits

• Generous employee discount and access to exclusive sales.
• Access to ongoing training and career development programs.
• Flexible scheduling, including three-day workweeks.
• Casual dress code.
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED