Lead Data Center Technician

Cologix•Cedar Falls, IA

About The Position

The Datacenter Lead Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fibre Guide, MDF, IDF, switches, routers and related cabling.

Requirements

Minimum 5-7 years’ experience in similar critical facilities
Bachelor’s degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree
Needs to have functional knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling, labeling and lacing conforming to Telecom industry standards.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
Very good understanding of IT systs including but not limited to servers and network systems
Knowledge of MSOffice
Autonomous with team spirit
Excellent written and verbal communication skills
Comfortable working in a fast paced 247 environment

Nice To Haves

Electrical certifications a plus

Responsibilities

Provides technical consultation, coaches, trains, mentors and supervises work of personnel.
Accountable for all Data Centre results and network assets
Manage all installs against aggressive schedules
Ensure that best practices are adhered to in areas of cabling and documentation.
Conforms to TIA-942 and BICSI standards
Install cable runs, patch panels and cross connects.
Performs cable lacing as per the Datacenter standards
Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements.
Diagnoses, troubleshoots and repairs customer and network circuits
Responsible to lead the troubleshooting process and repairs in case of events or equipment failure.
Makes recommendations to prevent reoccurrence of such events
Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment
Review and approve all facilities maintenance tasks/MOPS as part of change management system
Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.
Registers customers and maintains SAE-16 security controls
Monitors and responds to security, environmental, equipment monitoring systems
Responsible for asset management: process deliveries and replenishes consumables
Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
Maintain detailed site documentation of customer cross-connects and power circuits
Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
Participate in regular facilities audits
Participate in pre-sales engineering of solutions
Participate in facilities post incident reviews as required
Participates in Operational Reviews to insure all metrics are within SLAs