Lead CX/UX Designer UpToDate Expert AI

Wolters Kluwer-posted 2 months ago
Full-time • Senior
Waltham, MA
5,001-10,000 employees
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The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead the effort to foster a mobile-first design culture as we expand Expert AI's capabilities and refresh our UpToDate core application on mobile web, iOS, and Android.

  • Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions
  • Foster collaborative relationships with product, clinical, and technology teams
  • Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers
  • Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, clinical, and user experience roles to shape strategic plans
  • Translate ideas into concepts, user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for products in the UpToDate portfolio
  • Work with cross-functional teams to define, improve and implement UX research, and design best practices and processes
  • Work directly with development groups to ensure accurate implementation of designs
  • Manage multiple projects at various stages and prioritize tasks
  • Identify research opportunities and appropriate research methods based on business objectives
  • Develop research plans collaboratively with the Product Manager and other team members
  • Deliver actionable insights that are well-reasoned and presented with a high degree of quality
  • 10 years of experience working as a UX designer - ideally within an agile environment
  • Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field
  • Agency experience is highly preferred
  • Familiar with principles of Lean Product and Lean UX
  • Have a deep understanding of typography, color, layout and motion design principles
  • Passionate about design, emerging technologies and problem solving
  • Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred
  • Hands-on experience building mobile web and native apps
  • Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism
  • Excellent English verbal and written communication skills
  • Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met
  • Experience working in distributed, collaborative teams
  • Ability to work with limited guidance and make decisions independently is a must
  • Experience working with design systems and familiar with creating UX patterns
  • Experience adhering to WCAG compliance and standards
  • Mastered design software such as Figma and Adobe Creative Suite
  • Knowledge of agile software development processes and experience with requirements management and complex projects
  • Solid understanding of HTML5 and CSS3
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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