Lead CX Program Management Professional

Honeywell • Phoenix, AZ

79d • $117,000 - $146,000

About The Position

In this role, you will impact enhanced customer satisfaction, increased customer loyalty, improved customer experience strategy, cross-functional collaboration and alignment, data-driven decision-making, and influence on strategic decision-making. These contributions will drive business growth, strengthen the organization's reputation, and solidify its position as a customer-centric leader in the industry.

Requirements

• 6 + years of experience in customer experience program management or related field.
• Knowledge in technical publications process and methods.
• Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
• Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
• Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.
• Experience in managing customer experience in a global organization.
• Experience with Adobe FrameMaker & MS Office.
• Knowledge of program management.
• Experience with the PLM / Teamcenter tool and SAP.
• Experience interacting with Engineering, product support engineering, service engineers, and different stakeholders.

Nice To Haves

• Bachelor's degree in Business Administration, Marketing, Aerospace, Mechanical, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Passion for delivering exceptional customer experiences.
• Strategic thinking and ability to develop innovative solutions to enhance the customer experience.
• Strong problem-solving and decision-making skills.
• Self-motivated, energetic, and able to work independently.
• Positive attitude and takes initiative when dealing with challenges and opportunities.
• Willingness to perform other related duties, including special projects, as requested or required.
• Experience in the quality management system and process-driven methodologies.
• Real-time experience in multi-tasking effectively across several projects and assignments.
• Superior interpersonal and communication skills to work with internal and external customers.
• Flair to excel in delivery commitments and flexibility to mold in a multi-disciplinary culture.
• Adhere to the requirements of the Quality Management System and participate in Process Improvement.

Responsibilities

• Lead and drive the customer experience program management strategy and initiatives.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to define and execute customer-focused initiatives.
• Schedule and milestone development/management, customer relationships.
• Estimation development and analysis, cost development, budget analysis.
• Metric development/reporting, tracking project performance.
• Knowledge of Technical Publications Aerospace Standards ATA100, iSpec 2200, and S1000D.
• Project planning and tracking of deliverables, coordination with all stakeholders (Engineering, Authoring Suppliers, customers, etc.).
• Creation of jobs and allocation to respective teams for authoring, review, and publishing.
• Coordination with support functions for issue resolutions.

Benefits

• The annual base salary range for this position is $117,000 - $146,000.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees