Lead Customer Trust Analyst, Premier Support

Thomson Reuters • Frisco, TX

72d • $99,400 - $184,600 • Hybrid

About The Position

We're looking for a customer-facing professional with a consultancy or advisory background to support our Premier customers with their security and compliance needs. This role is ideal for someone who understands audit processes, can build strong client relationships, and knows how to communicate security and compliance topics in a clear, business-friendly way.

Requirements

• 5+ years in a consulting, advisory, or customer-facing role related to IT audit, GRC, risk management, or information security
• Experience from Big 4, consulting firms, financial services, or similar environments is a plus
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and how audits work-you don't need to be a technical auditor, but you should understand the process
• Experience supporting customer audits or security assessments, including preparing evidence and responding to inquiries
• Excellent communication skills-you can explain complex security topics to both technical and business audiences
• Proven ability to build relationships and manage expectations with enterprise customers
• Strong problem-solving skills and the ability to work across functions to get things done
• Bachelor's degree in IT, Information Security, or related field preferred

Nice To Haves

• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus but not required
• Willingness to travel occasionally (a few weeks per year)

Responsibilities

• Serve as the primary point of contact for Premier customers on security and compliance inquiries, building trust through transparency and responsiveness
• Support customers through their audit processes-helping them understand our controls, preparing responses, and coordinating with internal teams to gather evidence
• Lead customer meetings and calls (virtual and occasionally on-site) to discuss security posture, compliance status, and audit findings
• Act as an escalation point for complex or sensitive customer issues, working across teams to resolve concerns quickly
• Build and maintain strong relationships with customers and internal stakeholders (Sales, Product, Legal, Engineering)
• Review and approve security questionnaire responses and audit evidence prepared by the team to ensure quality and consistency
• Identify opportunities to improve processes, documentation, and customer experience based on feedback and trends
• Track customer requests and program metrics, providing updates to leadership
• Support the resolution of customer findings and help close control gaps
• Stay current on security frameworks (SOC 2, ISO 27001, NIST) and industry best practices

Benefits

• Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Flexibility & Work-Life Balance: Supportive workplace policies designed to help manage personal and professional responsibilities
• Career Development and Growth: Culture of continuous learning and skill development
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, mental health days, retirement savings, tuition reimbursement, and more
• Culture: Award-winning reputation for inclusion and belonging, flexibility, work-life balance
• Social Impact: Two paid volunteer days off annually and opportunities for pro-bono consulting projects
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees